Training Customer News
Tips, tricks and howtos for training customers
New API commands for deskMate INFINITY
They’re finally here. Our new API commands to automate the creation of complete training courses. For example, training courses can be created using existing LMS tools and the participant links…
Autologin for Windows environments
Especially when using the unique access links with deskMate INFINITY, it may be desired that the training computer automatically logs in with the correct Windows user when starting. This gives…
Explanation video – Reset of pool desktops with deskMate INFINITY
For all trainings created via the new interface, the participant computers (pool computers) can be shut down without data being lost. Normally, these desktops are only reset when the training…
Explanation video – Introduction to the new deskMate training interface
Unfortunately, many people were unable to attend our webinars on deskMate INFINITY. For this reason, we have decided to create short explanation videos. Voilà – here it is. Our video…
How to import your existing training images to deskMate
Do you have existing training images that you would like to use in deskMate? We’ll show you how. Here are the requirements so that your existing training images can be…
The revolution in IT training: Virtual training computers in focus for IT trainers
Information technology (IT) is evolving rapidly, and with it the methods we use to design and deliver IT training are also changing. Virtual training computers play a crucial role for…
deskMate Glossary Online Training / Virtual Training
Do you know what a VILT is, or how self-paced training is defined? No, then our glossary will help you. Many terms relating to online training and virtual training are…
Desktop sharing – ideal for group work
We have revised our desktop sharing for virtual training. Now it is even easier and more intuitive to share a desktop and invite users to access it. This opens up…
deskMate goes GREEN 🌱🌱🌱🌱
Despite rising energy costs, Kivito/deskMate is sticking to its sustainability concept. In the current step, our main data center in Frankfurt was converted to operate with 100% green electricity. We…
Supervisor/trainer sees all groups
As already shown here in an article, a supervisor/trainer sees all desktops of the group to which he/she is assigned. This makes it very easy to include all participants in…
high speed INDIA -> Germany
There is very good news for training customers who have participants from India. Thanks to a new advanced routing, participants from India can access deskMate environments in our German data…
deskMate goes Fullscreen
Today we would like to introduce you to a small but nice innovation. The deskMate taskbar of our virtual training computers can now be hidden. This allows you to use…
eLearning Journal rates deskMate’s virtual training computers “VERY GOOD”
The eLearning Journal tested deskMate’s virtual training computers as part of a product test and awarded them a “VERY GOOD” rating. The testers were particularly impressed by the trainer view,…
New deskMate API commands
As you probably know, deskMate can also be managed via API commands in addition to the GUI. What is new is that the new group function for users (https://deskmate.cloud/de/sortierung-und-gruppierung/) and…
Supervisor/Trainer und Gruppierung von Usern
As shown in the last of our emails, it has recently become possible to group users together. This grouping simplifies handling in larger environments enormously. If a trainer/supervisor also belongs…
New search and filter function, as well as grouping of users
They were requested by many, now they are here. The new deskMate search and filter functions in the user view, as well as the possibility to group users. Admittedly, in…
“Validity Time” ideal for e-learning
The deskMate virtual training computers are now enriched by the “Validity Time” function. This is perfect for e-learning, blended learning and self-organized learning. The “Validity Time” is a period in…
License server with deskMate virtual training computer
We are frequently asked whether and how license servers can be accessed from training desktops.Depending on the requirements of our training customers, there are several options for accessing license servers…
Black desktop in the Trainer View
Why are some desktops black in Trainer View? The Trainer View is an important tool to optimally support the participants in their practical exercises during the virtual training sessions. But…
Two participants one desktop thanks to desktop sharing
Some training materials and exercises are designed for two participants to share a desktop. This is familiar from many face-to-face training courses. But how do you do this in online…
deskMate Trainer Manual available for download
Following the introduction of the Trainer User and the Trainer View, we now also have the corresponding Trainer Manual ready for you to download. The new trainer/supervisor…
May we introduce? Our new “Trainer User”
Some of you will have already discovered them. The new deskMate user role Supervisor/Trainer. This user role was introduced together with the Trainer View. The supervisor/trainer has…
What types of users are there?
With the new Suvervisor/Trainer View https://deskmate.cloud/de/supervisor-view/, we have also introduced a new user type, the Suervisor/Trainer. As you keep asking when and who should be added and what rights the…
The next big thing – deskMate Trainer View
A feature that many of you have been waiting for is now available free of charge. The Supervisor/Trainer View is the ideal addition to your virtual training courses. It enables…
Best practices for successful virtual training
VIRTUAL CLASSROOM , VIRTUAL TRAINING , VIRTUAL TRAINING ENVIRONMENT , VIRTUAL TRAINING COMPUTERS At the latest since home office became popular, it has become clear that virtual training is the…
deskMate Remote Training Desktops for blended learning and e-learning
Self-directed learning is becoming more and more established. Our remote training desktops are ideal for practicing and consolidating what you have learned. Participants can also be provided with several desktops…
Latency display – see where it hangs
Latency” (also known as ping ) is the time it takes for a data packet to travel from the end device to a server on the Internet and back to…
Ideal for teamwork in training sessions – the Share Desktop function
The Share Desktop function is also ideal for teamwork in training sessions. Participants can use it to share their desktop with other participants. This means that several participants (even with…
Printing with deskMate Remote Training Desktops
Printing from the deskMate Remote Training Desktops to local printers of the participants is also very easy. Documents created by the participants during the training can be printed out on…
drag&drop feature
We are starting the new year with a feature that many of our training customers have been asking for. The ability to exchange data between the end device and deskMate…
High-performance remote training desktops and cloud desktops now also available for users in China
Press report from December 2021 The Stuttgart-based desktop-as-a-service service desktMate is now also offering users from China high-performance access to the deskMate data center in Germany. This means that for…
What is the most cost-effective way to use deskMate Remote Training Desktops?
Most of our remote training desktops are billed per day and have a monthly cap. Each training desktop is considered separately and anew each month. It is checked again and…
Persistent versus non-persistent desktop – Part 2
In Part 1, we discussed the Persistent Desktop and the fact that it can also be used as a Master Desktop or license server. Now it’s about the non-persistent desktop…
Persistent versus non-persistent desktop – Part 1
As a training company, you are familiar with the terms Master Desktop and Pool Desktop. Many people also know that a master desktop is a persistent desktop and a pool…
What to do if a participant cannot connect.
The requirements for a participant to connect to our deskMate Remote Training Desktops via the browser are very low. Apart from the browser itself (Chrome, Firefox, Edge, Opera, Safari, ….),…
How to copy images
You must roll out golden images or copy images from master desktops to pools. Then you should read on, because the new feature has been developed for precisely this reason.…
Why is there an “Active HDD” and an “Inactive HDD” for pools?
Customers keep asking us what the difference is and when to use which of the two. Every training customer knows them. The Active HDD and the Inactive HDD. But what’s…
Difference between “backups” and “templates”
Customers keep asking us what the difference is and when to use which of the two. Both are image backups that can be initiated by the customer. Backups can only…
Pool, environment, instances …. I only understand the station!
deskMate Training desktops are very simple, but the special terms can confuse newcomers a little. So here is a brief explanation for you. Instance:We at deskMate now operate several deskMate…
Autologin for Windows environments
Especially in training environments, it may be desirable that the deskMate Cloud Desktops automatically logs in with the correct user when starting. This means that the participant only needs to…
Difference between “Owner” and “Admin”
You may have wondered what the difference is between the two users. Both users have the same admin rights. The first user created in a deskMate environment is the “Owner”…
Upload files for installation
For example, if you want to install software on the master desktop, but Internet access is switched OFF and must remain so, uploading and providing files is an option. The…
How trainers can make a participant’s desktop visible to other participants.
As a trainer, you sometimes want to make a participant’s desktop visible to the other participants. For example, if they have a problem and the trainer wants to show the…
Time zones and lock/unlock time
With the introduction of our new feature “pool_cleanup_user_lock”, our training customers are increasingly using the lock/unlock time to give participants access to the system or to end training sessions automatically.When…
YELLOW LOCK/UNLOCK SYMBOLS
Yellow lock/unlock symbols in the user view Surely some of you have already noticed them. In the admin’s user view, yellow icons are visible after setting lock or unlock times.…
NOTE WHEN REGISTERING
Note when registering participants If you want to inform your participants about your terms of use or similar, you can do this in the White Label Portal. Any text and/or…
AUTOMATIC SHUTDOWN
Automatic shutdown of pool desktops at the end of training It was desired by many. The automatic shutdown of pool desktops after the end of training. We have even gone…
deskMate expands into Asia
Press report from April 2021 Stuttgart-based Kivito GmbH is now expanding its Desktop-as-a-Service (DaaS) service deskMate to Asia due to the continuing international demand for home office workstations and remote…
Get started now
Are you ready for deskMate?
Choose which application area meets your requirements and get more information.
