Service description and features

deskMate desktop-as-a-service Service description

deskMate is a Desktop-as-a-Service (DaaS) solution for the provision of virtual workstations (desktops and applications) from the data centers of Kivito GmbH. With deskMate, Kivito offers this technology directly to small and medium-sized companies, as well as system houses, software companies, IT resellers and training organizations. deskMate is available to resellers as a white label solution. The scope of the software includes the option to virtualize hardware, the provision and management of virtual workspace instances on the virtualization and the management of clients.

Features

  • Any x86 operating system can be installed (Windows, Linux, BSD, DOS, …)
  • Desktop access independent of functioning operating system and its network settings
    • End user can start and shut down desktop at will
    • End user can install any application
    • (Authorizations can be controlled via trueDaaS ACLs and via OS settings)
  • Access possible from any end device
    • Software client for Windows, Linux and MacOS
    • WebClient (HTML5) for access via all current browsers. This is also optimized for mobile devices.
  • Admin/end customer self-service portal (end customer administrator can manage DaaS environment completely independently if desired)
  • Arbitrary mapping between users and desktops
  • Desktop sharing via WebClient: several people can look at the same desktop. Ideal for e.g. training and support.
  • Access ACLs per user/desktop
  • CD/DVD forwarding (controllable via ACLs)
  • USB forwarding (controllable via ACLs)
  • Clipboard forwarding (controllable via ACLs)
  • Cloud printing (controllable via ACLs)
  • Bidirectional audio support (due to browser restrictions, no microphone is supported in the WebClient)
  • Backup/template functionality
  • ISO Image Store
  • Each customer has their own Layer 2 customer network (separated by native VLANs) with their own firewall:
    • Firewall and Internet routing
    • Any configurable subnet and DHCP server
    • Port forwarding
    • OpenVPN Server
      • Config (OVPN) file can be generated directly via the portal
      • Hardware appliance (cloud connection box: can be purchased separately and is not covered by this contract) for direct network coupling of e.g. customer office with cloud network
        • This enables direct access from cloud desktops to services in the customer office, such as printers and file servers
  • Desktop boot visible and boot sequence freely selectable (HDD, CD/DVD, network/PXE)
  • Enables installation of any operating system
  • Enables the use of SCCM and other software distribution systems
  • Hard disk encryption possible
  • Active Directory Integration und SSO mit Cloud Desktop Benutzerkonten
  • Two-factor authentication (SMS, e-mail, Google Authenticator, two-factor card)
  • REST API for resellers and end customers
  • Included traffic volume 20GB/month. for STARTER desktops, 40GB/month. for all other desktop types. The available traffic volume of all desktops in a customer environment is viewed cumulatively. Additional volume is charged at 0.12 EUR/GB plus VAT. VAT invoiced
  • All deskMate Cloud Desktops (except STARTER Desktops) run in a highly secure, multi-redundant, clustered environment
  • Automatic image backup of all desktops. Retention period for backups 14 days (2 days for STARTER desktops)
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