Desktop-as-a-Service questions

I only need a desktop once. Is that also possible?

Yes. You can start with just one desktop and expand it flexibly as your business requires.

Can I create my own image for my deskMate Dektops?

The integrated backup and template function allows you to create templates, so-called golden images. Based on this, you can quickly and easily roll out additional desktops, all of which correspond exactly to your desired software and configuration status.

If you already use a software distribution program, this can also be used for installing programs on deskMate desktops.

How is my deskMate data protected from malware and viruses?

All deskMate desktops are located in a separate encapsulated network per customer. This network is protected against attacks from the Internet by a dedicated firewall, which is independently controlled by each customer.
For added virus protection, any popular virus scanner can be installed on deskMate desktops.

What availability do DeskMate desktops have?

Your deskMate desktops are located in one of the safest data centers in Germany. By redundant scale-out clusters and redundant storage systems, we guarantee you an availability of 99.95%.

Which Windows operating systems are available.

In general, every x86 operating system runs in our deskMate virtual desktops. However, the license terms of the operating system manufacturers tell us which operating system we are allowed to provide.

deskMate offers you Microsoft WIN 10 Desktop Experience. This will be provided through Windows Server 2016, which will also be licensed to us by Microsoft when a Windows desktop is selected.

If you want to use your own Windows Desktop licenses, you will also find the prerequisites for this in our FAQ.

Was passiert wenn ich die 20 GB Traffic pro Desktop erreicht habe?

Das freie Übertragungsvolumen von 20 GB Traffic pro Desktop wird über alle Desktops, die Sie gebucht haben kummuliert. Das bedeutet, dass Ihnen mit 10 Desktops insgesamt 200 GB Traffic zur Verfügung stehen. Sollten Sie dennoch mehr als das Gesamtvolumen Ihres Accounts verbrauchen, dann 0,18 € pro GB Traffic in diesem Monat an. Aus unserer Erfahrung erreichen Kunden das Traffic Limit nur durch große Up- oder Downloads.

Bei weiteren Fragen wenden Sie sich bitte an unseren Vertrieb unter info@kivito.com

Can I restrict access to local hard drives or devices?

Yes. The user or administrator of the DeskMate environment can define different access and user rights for individual users or entire teams at any time. For example, this allows you to limit the use of local or external hard drives to prevent copying data.

Can I operate deskMate with multiple monitors?

Yes, multi-monitor operation is possible.

How do I switch between fullscreen and window mode in the deskMate client?

There are two different desktop views when using the deskMate Window Client:

  1. Window Mode
  2. Fullscreen Mode

By default, the deskMate Windows client opens the window mode view. If you have checked the checkbox "fullscreen" before opening, the client opens in fullscreen mode.

Within one session, you can switch from one mode to the other by resting your mouse for about 5 seconds at the top of the deskMate window. A toggle window appears and you can select the desired mode.

What is a cloud connection box and when do I need it?

A Cloud Connection Box establishes a secure VPN connection between your deskMate environment and your corporate network. It is a hardware box and is pre-installed by us in your corporate network.

If you can establish a VPN connection with your corporate gateway, the Cloud Connection Box is not needed.

My Windows time is not correct.

Depending on the Windows configuration, the system time may be inaccurate. In this case, the Windows timer should be changed.

In Windows XP/2003

Add / usepmtimer to the boot parameters in boot.ini. For example,

multi (0) disk (0) rdisk (0) partition (1) \ WINDOWS = "Microsoft Windows XP Professional" / noexecute = optin / fastdetect / usepmtimer

 

In Windows 2008/2008 R2/Vista/7

Use the bcdedit command to change the timer (you need a Windows console with administration rights)

bcdedit / set {default} USEPLATFORMCLOCK on

Is there an option for extended authentication?

Yes, the option of two-factor authentication (SMS, Email, Google Authenticator, Two-Factor Card) is included in deskMate at no extra cost.

Can I mix different operating systems in my deskMate environment?

Yes. Since every deskMate desktop virtually provides a dedicated x86 PC hardware, a different operating system can run on each deskMate desktop.

How can I install my operating system or applications?

Unlike other providers, deskMate does not provide you with a harsh environment, but instead offers you a virtual x86 PC with boot process similar to your physical PC / notebook. You can forward local CD / DVD / ISO images and thus install any x86 operating system yourself.

Users of the virtual desktop environment can install any software without any restrictions - provided that the administrator has approved the user's permission. The installation of new software components takes place either via the local forwarded CD / DVD drive, a uploaded image file or through the connection of existing network drives. It even has the ability to upload software ISO images to a software repository and perform installations directly from it.

If you already use a software distribution program, this can also be used for installing programs on deskMate desktops.

Is there an administration portal?

Yes. In the online administration portal virtual desktops can be added, changed or extended. Access and user rights can also be defined here and backups can be performed.

I can not find the "remoteapp" application on my desktop.

The deskMate server operating system is the "remoteapp" application in the control panel. To access it, please enter your virtual desktop in the search box at the bottom left system control and start the system control. In the search field above left of the control panel search remote.

Now you should see the below and can start the application as usual.

Why can not I perform file downloads in Internet Explorer IE.

By default, the download option is disabled for IE. You have to activate it once. This is very fast and easy.

 

In IE, go to Settings (gear icon) in the top right corner of the browser window and then select Internet Options.

 

In the "Security" tab of the "Internet" zone, click on the "Custom Level ..." button

 

Scroll down to downloads and select Enable on file download.

Please confirm safety information and window with "OK".

Why are there less RAM available here than my laptop/notebook does?

In the cloud, we provide high-performance hardware that is very different from the power of a PC and laptop. Basically, any configuration is possible with the virtual desktops. A large hardware configuration does not automatically result in higher performance (speed).

I want an image of a deskMate desktop clone on another. Is that possible?

Yes, that works and is very easy. As admin of your deskMate environment you go into the area Administration/Desktops. Here you select the desired desktop and after opening the dropdown Advanced can you in the area Backup & Restore create a template from this desktop that can be shared with other desktops in your environment.

Can I also telephone with Skype or the like in deskMate Desktop

Yes, with our native clients (WIN / LINUX / MAC) this is possible. Your headset will be passed through the deskMate desktop. Unfortunately, this is not possible with our HTML 5 client due to the HTML 5 protocol.

Die VPN zum Unternehmensnetz ist hergestellt. Ich kann den Drucker aber nicht einrichten.

In most cases, this problem is handled by two DHCP servers that allocate IP addresses in different subnets. On the one hand, the DHCP server in the corporate network and, on the other, the DHCP server of the "managed router".

Suggested solution: You deactivate the DHCP function of the managed router. Then, the virtual desktops also get their IP address from the DHCP server in the corporate network and all are on the same subnet. So the virtual desktops should also be able to connect to the printers.

How can I copy individual files from my local machine to a deskMate desktop session?

If your deskMate environment is linked to your corporate network, you can access all file shares on the corporate network.

Besteht keine Verbindung zum Unternehmensnetz ist jede beliebige Sync-Lösung (wie z.B. Dropbox, Seafile oder Box) auf auf dem deskMate Desktop nutzbar.

How can I switch between window and full screen mode?

By default, the desktop connection is launched in windowed mode.

This mode can be toggled by moving the mouse to the top of the deskMate window and holding it there for a few seconds. Then a bar with the corresponding options appears:

If you use the Software Client on MacOS, you can achieve the same result by using the green maximize button.

How does trueDaaS Cloud Printing work?

With this feature, also called "Direct Printing", you can print directly from your deskMate desktop to your local installed standard printer.

Prerequisite: the "trueDaaS Cloud Printer" must be installed as a printer. You can see this in the list of printers on your deskMate desktop.

This is how it works:

Immediately after printing a document on your deskMate using the "trueDaaS Cloud Printer", a small "trueDaaS CloudPrint Upload" window will appear, indicating the status of the print job. If everything works, the window closes directly. If an error occurs, an error message is displayed. If you are using this feature for the first time, you will be prompted to enter a "Print API Key". Where you get this is explained in detail in the "step by step instructions".

If successful, the software client on your local device will be informed that a new print job is available. Depending on the setting, the local software client prints the document directly on the printer, which is defined as the "default printer". If you select another printer, you must first set the destination printer as the default printer.

If you are connected via the HTML5 client, you can retrieve the print jobs via the small printer icon in the bottom bar.

Step by step instructions:

  1. Print a document on the "trueDaaS Cloud Printer".
  2. Falls es sich um den ersten Druckauftrag handelt, werden Sie zur Eingabe des “Print API Key” aufgefordert:
  3. To get your "Print API Key", log in to the web portal and go to your desktop overview. On the desired desktop, click the printer icon and then click "Show Print API Key":
  4. In this case, the "Print API Key" is: abcdef1234567
    Each desktop has its own "Print API Key".
  5. Enter this in the window and press "Print" or "Save":
  6. By pressing "Print", the print job is executed directly and the "Print API Key" is also automatically saved.
Can I really run all applications in deskMate Desktop?

Yes, unlike competitors, DeskMate provides a virtual x86 PC hardware running all x86 operating systems and applications. So also legacy operating systems like Windows XP, Windows 3.11 or even OS / 2 and BSD.

If the Basic Desktop is not enough for me, can I upgrade to Pro or Premium?

Yes. You can upgrade to a higher-level desktop version at any time in the Admin Portal without reinstalling. After the next login, the features of the selected version will be available to you.

Can I use my own Windows desktop licenses for deskMate?

Yes, you can use your own Windows 7 and Windows 10 desktop licenses for deskMate desktops. These must, however, according to Microsoft license conditions run on physically dedicated hardware exclusively available to you. On request, we offer you the option to run your desktops on physically dedicated hardware.

Wo befinden sich meine Daten?

Your data will be saved exclusively in our ISO27001 certified data center in Karlsruhe / Germany.

Do I need up-to-date PC hardware to access DeskMate?

No, a current PC hardware is not necessary. Your local PC at deskMate acts only as an input and output device. The computing power and data are located in our data center. All you need to access deskMate is an HTML5 browser or our Windows / Linux / MAC OS client.

How are the costs calculated?

Each of our monthly provided for you will be billed. Regardless of whether access is granted or not.

What services are included in the price per desktop?

Included are: the deployment of the desktop, the operating system (optional) and the guaranteed availability of 99.95% incl. Monitoring. In addition, your desktop image is backed up once a day in our data center.

Are my data really safe? Is there an encryption?

Yes, your data is safe. The data exchange takes place exclusively over encrypted connections, which at least correspond to the recommendations of the BSI (Federal Office for Security in Information Technology).
The deskMate Desktop-as-a-Service technology was developed and implemented completely in accordance with the guidelines of the Federal Data Protection Act (BDSG). If necessary, you will receive all documents for certification according to BDSG as well as a general agreement for order data processing (ADV) from us.
If you already have a PC hard disk encryption software in use, it can also be used to encrypt the data of your DeskMate desktop.

How fast does my internet connection have to be so that I can work with deskMate?

A typical office workstation required a bandwidth of 128 kbps. For mobile work, a GPRS connection is sufficient.
Graphics-intensive applications require a higher bandwidth.

Can I use my Windows OEM licenses?

No, Microsoft licensing laws prohibit the use of Windows OEM licenses in virtual environments. Please contact Microsoft if you want to know if you can use your own Windows desktop licenses.

Do I need a locally installed client to access DeskMate?

No. All you need is an HTML5 browser to access your DeskMate environment. Our WINDOWS / LINUX / MAC OS clients may become a. used for USB and CD forwarding, automatic resolution adjustment and running applications (installer, scripts, ...).

Will my data be saved?

All data is stored on high-redundancy storage systems from NetApp and Hewlett-Packard. Your deskMate desktops are additionally backed up every 12 hours as an image. You also have the option of manually backing up your desktops and restoring them yourself.

What are the requirements for using my own Windows desktop licenses in a deskMate environment?

Use of WIN7 or WIN10 desktop licenses requires an active and appropriate Microsoft license agreement with Software Asurance.
Please contact Microsoft to confirm the use of your desktop licenses.

Are there any special volume discounts for a larger number of desktops?

Yes. If you are interested in a larger number of deskMate desktops, please contact our sales department. info@kivito.com in Verbindung.

Kann ich mit meinem Mac auch auf deskMate zugreifen?

Yes. You can access your deskMate environment via HTML5 browser as well as with our MAC OS client.

Can I restrict the "Copy & Paste" feature?

Yes, the user or administrator can limit the "Copy & Paste" feature for individual users or entire teams at any time.

Can I use the deskMate Standard Images with my own Windows desktop licenses?

No, using your own Windows desktop licenses requires physically dedicated hardware that can only be launched from your custom image.

What happens if the data connection is suddenly interrupted?

Since your deskMate desktop operating system and application are running in our data center, you can work seamlessly on a reconnect. That in a word processor e.g. exactly at the position where you were before the connection was lost. All started operations will continue without a connection to your desktop.

How can I print?

We offer several different options for printing.

  • The integrated Cloud Printing functionality prints directly to the locally or network connected printer.
  • If there is a VPN connection between the deskMate environment and the company network, it is also possible to print on a network printer in the office.
  • Print jobs can also be printed via a locally connected USB printer when using our native SW client. As deskMate Admin you can restrict the USB access for every single user or desktop.
  • deskMate also works with external cloud printing tools such as ezeep (www.ezeep.com).
  • Auch kann über Druckerherstellereigene Mobile Printing Tools wie z.B. ePrint von einen deskMate Desktop auf einen dafür eingerichteten Drucker gedruckt werden.
Do I need a VPN connection to communicate securely with my deskMate Desktop?

No, a VPN connection to the deskMate Desktop is not needed. Both the HTML5 Web Client and the native deskMate Software Clients work with secure encryption that complies with the recommendations of the BSI (Federal Office for Information Security). Even in a public Internet Cafe, you can safely work in your deskMate desktop.

 

Can I connect to our company Active Directory?

Yes. One possibility is the use of the integrated VPN solution for the direct coupling of your own deskMate network with your office network (Layer 2 network coupling). All services are then available directly to your deskMate desktops. These include e.g. DHCP, DNS Server, Active Directory, LDAP, File and Print Services.

Can I access network shares of our company?

Yes. One possibility is to use the integrated VPN solution to directly connect your own deskMate network to your corporate network (Layer 2 network coupling). All services incl. Network Shares are then also available to your deskMate desktops.

The following variants are possible:

  1. Your corporate firewall is OpenVPN capable.
    Your deskMate environment requires the deskMate Managed Router feature (1x optional per environment required). The VPN configuration set in the deskMate Manged Router can be imported into your corporate firewall
  2. Your corporate firewall is not capable of OpenVPN.
    a) Through our Cloud Connection Box (1x optional per corporate network necessary) and our deskMate Managed Router (1x per environment necessary) can be very easily and quickly established a secure VPN connection.
    b) You install an OpenVPN client in your corporate network. This then establishes a secure VPN connection to our deskMate Managed Router (1x per environment necessary).
    c) You install on each deskMate desktop a VPN client that is compatible with your corporate firewall. In this case, you do not need a deskMate Managed Router.

Ready for flexible desktops

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