As a training company, you are familiar with the terms Master Desktop and Pool Desktop. Many people also know that a master desktop is a persistent desktop and a pool desktop is a non-persistent desktop. But what exactly are the differences? In part 1 we deal with the persistent desktop Persistent desktops (master desktops) are […]
The requirements for a participant to connect to our deskMate Remote Training Desktops via the browser are very low. Apart from the browser itself (Chrome, Firefox, Edge, Opera, Safari, ….), no software or plug-in needs to be downloaded and installed on the participant’s end device.However, in very restrictive company networks (especially in banks, insurance companies […]
You must roll out golden images or copy images from master desktops to pools. Then you should read on, because the new feature has been developed for precisely this reason. Previously, a template had to be created and then restored to the new desktop/pool. This process was sometimes very time-consuming. A restore to a different […]
Customers keep asking us what the difference is and when to use which of the two. Every training customer knows them. The Active HDD and the Inactive HDD. But what’s the point of having two, since the normal desktop only has one HDD? Active HDD: As the name suggests, this is the active HDD. All […]
Customers keep asking us what the difference is and when to use which of the two. Both are image backups that can be initiated by the customer. Backups can only be restored to the desktop on which they were created.Templates can also be used to load other desktops or pools. The templates of an environment […]
deskMate Training desktops are very simple, but the special terms can confuse newcomers a little. So here is a brief explanation for you. Instance:We at deskMate now operate several deskMate installations on different continents. Such an installation is called an instance. Customer/ClassroomdeskMate is a multi-tenant cloud solution. A customer environment is a customer. Equivalent to […]
Especially in training environments, it may be desirable that the deskMate Cloud Desktops automatically logs in with the correct user when starting. This means that the participant only needs to log in to the deskMate portal and not also log in to the operating system. Enclosed are instructions on how to implement this auto login […]
You may have wondered what the difference is between the two users. Both users have the same admin rights. The first user created in a deskMate environment is the “Owner” and this user automatically has admin rights. An “Owner” cannot be deleted. If this is necessary, you can declare another administrator as the “owner”. The […]
For example, if you want to install software on the master desktop, but Internet access is switched OFF and must remain so, uploading and providing files is an option. The deskMate system automatically converts files <500 MB into an ISO format that can be mounted on the desktops. Files >500 MB must be converted to […]
As a trainer, you sometimes want to make a participant’s desktop visible to the other participants. For example, if they have a problem and the trainer wants to show the solution to all the other participants. There are two different options here. Since you already have a WebMeeting solution in use and since you or […]