Especially in training environments, it may be desirable that the deskMate Cloud Desktops automatically logs in with the correct user when starting. This means that the participant only needs to log in to the deskMate portal and not also log in to the operating system. Enclosed are instructions on how to implement this auto login […]
Difference between “Owner” and “Admin”
You may have wondered what the difference is between the two users. Both users have the same admin rights. The first user created in a deskMate environment is the “Owner” and this user automatically has admin rights. An “Owner” cannot be deleted. If this is necessary, you can declare another administrator as the “owner”. The […]
Upload files for installation
For example, if you want to install software on the master desktop, but Internet access is switched OFF and must remain so, uploading and providing files is an option. The deskMate system automatically converts files <500 MB into an ISO format that can be mounted on the desktops. Files >500 MB must be converted to […]
How trainers can make a participant’s desktop visible to other participants.
As a trainer, you sometimes want to make a participant’s desktop visible to the other participants. For example, if they have a problem and the trainer wants to show the solution to all the other participants. There are two different options here. Since you already have a WebMeeting solution in use and since you or […]
Time zones and lock/unlock time
With the introduction of our new feature “pool_cleanup_user_lock”, our training customers are increasingly using the lock/unlock time to give participants access to the system or to end training sessions automatically.When specifying the time, it must be noted that the time zone of the corresponding deskMate data center is taken into account.If you have a training […]
YELLOW LOCK/UNLOCK SYMBOLS
Yellow lock/unlock symbols in the user view Surely some of you have already noticed them. In the admin’s user view, yellow icons are visible after setting lock or unlock times. They show that a lock/unlock event is pending for this user in the future. If you move the mouse over the symbols, you will also […]
NOTE WHEN REGISTERING
Note when registering participants If you want to inform your participants about your terms of use or similar, you can do this in the White Label Portal. Any text and/or a link can be placed under the registration data fields. Here is an example of what something like this could look like https://training.deskmate.me/Our team will […]
AUTOMATIC SHUTDOWN
Automatic shutdown of pool desktops at the end of training It was desired by many. The automatic shutdown of pool desktops after the end of training. We have even gone one better with our new customer attribute “pool_cleanup_user_lock”. If this attribute is set, the following happens: If a “Lock time” is set and this is […]
deskMate expands into Asia
Press report from April 2021 Stuttgart-based Kivito GmbH is now expanding its Desktop-as-a-Service (DaaS) service deskMate to Asia due to the continuing international demand for home office workstations and remote training. Although the COVID-19 pandemic is already considered to be over in many Asian countries, the demand for home office workstations and remote training solutions […]