Please don’t forget the users.

Many who use this lines are IT enthusiasts. We love everything new and the great possibilities associated with it. And because we love it, we also take Changes gladly accepted. Yes, we can’t even imagine why others are not enthusiastic about these changes.

But, and this is not only in the Desktop-as-a-Service business in which I work, most Users do not share our enthusiasm for IT. Most users have a relationship with IT in much the same way that I have a relationship with my tax return. I know it’s necessary, I know when I’m using it properly. I benefit from this and I know that tax returns can also be have to develop further. Nevertheless, I groan when from one year to the next the tax return suddenly looks completely different to me.

And also the IT users groan when we IT enthusiasts tell them something totally innovative. and present something new. In our business, for example, these are often completely new supposedly intuitive interfaces. Nicely arranged in the browser Applications, buttons and toolbars. Or access clients with which users can securely access their desktop, or what’s left of it, from anywhere. left over. Preferably several different clients for different end devices, so that every device can be possibility can be exploited.

However, the vast majority of users are simply overwhelmed. They don’t understand why the desktop looks different in the company than when they access it externally. Why you have to log on to the system from your notebook at home with Tool A and from your PC at work with Tool B. In my opinion, it should not come to that. It is our job to take the complexity out of the system for the user. I would even go so far as to say

User experience before feature

What use is a great feature set if 90% of users are frustrated due to increased complexity? What use is a desktop-as-a-service solution for mobile access if the user then has a second, different interface for it?

Correct Innovations must take place in secret (for the user)

A good example for me was the introduction of ABS. Nothing has changed for the drivers. Brakes as before, only much better. In my business, it’s a desktop that always looks the same no matter where I’m accessing it from or what I’m using. With all the user’s applications, files and data.

Make it simple

is the saying that I keep repeating over and over again in our developer meetings let. I am not implying consciously want to bring complexity into our products, it is rather the “IT nerd factor” that the majority of our users don’t have. Just like me I do not accuse any tax form creator of having an urge for complexity. Here it’s me who doesn’t have the “tax nerd factor”.