{"id":28950,"date":"2025-12-16T16:55:43","date_gmt":"2025-12-16T15:55:43","guid":{"rendered":"https:\/\/deskmate.cloud\/?p=28950"},"modified":"2026-01-27T22:30:32","modified_gmt":"2026-01-27T21:30:32","slug":"resetting-a-training-computer","status":"publish","type":"post","link":"https:\/\/deskmate.cloud\/en\/training_customers-en\/resetting-a-training-computer\/","title":{"rendered":"Resetting a training computer"},"content":{"rendered":"\n<p>Sometimes it is necessary to reset (=Reset Data) a participant&#8217;s training computer. This irrevocably deletes all data on the training computer. When it is restarted, it then reboots fresh from the image, as it was at the start of the training.  <\/p>\n\n<p>Both the trainer and the admin of the environment can reset training computers. However, a participant <strong>CANNOT <\/strong>reset their training computer. <\/p>\n\n<p>The training computer must first be stopped, then it can be reset as follows.<\/p>\n\n<p>1.<br\/>About the Supervisor View (Trainer and Admin)<\/p>\n\n<figure class=\"wp-block-image size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"970\" height=\"428\" src=\"https:\/\/deskmate.cloud\/wp-content\/uploads\/2025\/12\/grafik.png\" alt=\"\" class=\"wp-image-28939\" style=\"width:600px\" srcset=\"https:\/\/deskmate.cloud\/wp-content\/uploads\/2025\/12\/grafik.png 970w, https:\/\/deskmate.cloud\/wp-content\/uploads\/2025\/12\/grafik-300x132.png 300w, https:\/\/deskmate.cloud\/wp-content\/uploads\/2025\/12\/grafik-768x339.png 768w, https:\/\/deskmate.cloud\/wp-content\/uploads\/2025\/12\/grafik-710x313.png 710w\" sizes=\"(max-width: 970px) 100vw, 970px\" \/><\/figure>\n\n<p>2.<br\/>Via the Desktops menu (Admin only)<\/p>\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"241\" src=\"https:\/\/deskmate.cloud\/wp-content\/uploads\/2025\/12\/grafik-1-1024x241.png\" alt=\"\" class=\"wp-image-28941\" style=\"width:600px\" srcset=\"https:\/\/deskmate.cloud\/wp-content\/uploads\/2025\/12\/grafik-1-1024x241.png 1024w, https:\/\/deskmate.cloud\/wp-content\/uploads\/2025\/12\/grafik-1-300x71.png 300w, https:\/\/deskmate.cloud\/wp-content\/uploads\/2025\/12\/grafik-1-768x181.png 768w, https:\/\/deskmate.cloud\/wp-content\/uploads\/2025\/12\/grafik-1-710x167.png 710w, https:\/\/deskmate.cloud\/wp-content\/uploads\/2025\/12\/grafik-1.png 1028w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p>If you have any further questions, you are welcome to send us an email via <a href=\"mailto:support@deskmate.cloud\" target=\"_blank\" rel=\"noreferrer noopener\">support@deskmate.cloud<\/a>.<\/p>\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:39px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center\">More posts<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Sometimes it is necessary to reset (=Reset Data) a participant&#8217;s training computer. This irrevocably deletes all data on the training computer. When it is restarted, it then reboots fresh from the image, as it was at the start of the training. Both the trainer and the admin of the environment can reset training computers. However, [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":28944,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[45,60],"tags":[],"class_list":["post-28950","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-training_customers-en","category-training_customers_en-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Resetting a training computer - deskMate<\/title>\n<meta name=\"description\" content=\"Trainers and admins can reset participants&#039; training computers quickly and easily if required.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/deskmate.cloud\/en\/training_customers-en\/resetting-a-training-computer\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Resetting a training computer - 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