{"id":27910,"date":"2025-07-07T23:26:37","date_gmt":"2025-07-07T21:26:37","guid":{"rendered":"https:\/\/deskmate.cloud\/why-is-it-no-longer-possible-to-switch-on-%f0%9f%a4%94\/"},"modified":"2026-01-27T22:38:10","modified_gmt":"2026-01-27T21:38:10","slug":"why-is-it-no-longer-possible-to-switch-on-%f0%9f%a4%94","status":"publish","type":"post","link":"https:\/\/deskmate.cloud\/en\/training_customers-en\/why-is-it-no-longer-possible-to-switch-on-%f0%9f%a4%94\/","title":{"rendered":"Why is it no longer possible to switch on \ud83e\udd14"},"content":{"rendered":"\n

What happened ?? There is a desktop that you can no longer open in the Admin “Desktops” view. You can start and stop it, but not switch it on. The button for switching on is also no longer fully blue, but only slightly bluish This can happen if you have a “Reseller” login account, i.e. a login with which several environments can be managed. <\/p>\n\n

\"\"<\/figure>\n\n

The desktop is not yet enabled for you as a user to look at it. Don’t panic, this is very easy to fix and can be done as follows. You log in as the local admin of the environment. In the “Desktops” view, go to the “Advanced Menu” and then click on the “Enable support access” button. You do not need to memorize the support code that is then displayed. The “Reseller” can now do this without it. <\/p>\n\n

\"\"<\/figure>\n\n

That’s it already. From now on, every reseller of your company can connect to the desktop as usual. <\/p>\n\n

If this does not work for you, please feel free to send us an email at support@deskmate.cloud<\/a>. We are happy to help you \ud83d\ude00<\/p>\n\n

\n
<\/div>\n\n\n\n

More posts<\/p>\n\n\n\n

\n
\n
<\/div>\n\n\n\n
<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

What happened ?? There is a desktop that you can no longer open in the Admin “Desktops” view. You can start and stop it, but not switch it on. The button for switching on is also no longer fully blue, but only slightly bluish This can happen if you have a “Reseller” login account, i.e. […]<\/p>\n","protected":false},"author":3,"featured_media":27900,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[45],"tags":[],"class_list":["post-27910","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-training_customers-en"],"yoast_head":"\nWhy is it no longer possible to switch on \ud83e\udd14 - deskMate<\/title>\n<meta name=\"description\" content=\"You can't connect to a deskMate desktop as an admin? Here we explain how you can easily solve the problem.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/deskmate.cloud\/en\/training_customers-en\/why-is-it-no-longer-possible-to-switch-on-%f0%9f%a4%94\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why is it no longer possible to switch on \ud83e\udd14 - deskMate\" \/>\n<meta property=\"og:description\" content=\"You can't connect to a deskMate desktop as an admin? Here we explain how you can easily solve the problem.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/deskmate.cloud\/en\/training_customers-en\/why-is-it-no-longer-possible-to-switch-on-%f0%9f%a4%94\/\" \/>\n<meta property=\"og:site_name\" content=\"deskMate\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/deskmate.cloud\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-07T21:26:37+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-27T21:38:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/deskmate.cloud\/wp-content\/uploads\/2025\/07\/Aufschalten.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"deskMate Support\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"deskMate Support\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/deskmate.cloud\/en\/training_customers-en\/why-is-it-no-longer-possible-to-switch-on-%f0%9f%a4%94\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/deskmate.cloud\/en\/training_customers-en\/why-is-it-no-longer-possible-to-switch-on-%f0%9f%a4%94\/\"},\"author\":{\"name\":\"deskMate Support\",\"@id\":\"https:\/\/deskmate.cloud\/en\/#\/schema\/person\/14b706c5c5ef51e3c4562365ac6d4043\"},\"headline\":\"Why is it no longer possible to switch on \ud83e\udd14\",\"datePublished\":\"2025-07-07T21:26:37+00:00\",\"dateModified\":\"2026-01-27T21:38:10+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/deskmate.cloud\/en\/training_customers-en\/why-is-it-no-longer-possible-to-switch-on-%f0%9f%a4%94\/\"},\"wordCount\":198,\"publisher\":{\"@id\":\"https:\/\/deskmate.cloud\/en\/#organization\"},\"image\":{\"@id\":\"https:\/\/deskmate.cloud\/en\/training_customers-en\/why-is-it-no-longer-possible-to-switch-on-%f0%9f%a4%94\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/deskmate.cloud\/wp-content\/uploads\/2025\/07\/Aufschalten.jpg\",\"articleSection\":[\"Training_Customers\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/deskmate.cloud\/en\/training_customers-en\/why-is-it-no-longer-possible-to-switch-on-%f0%9f%a4%94\/\",\"url\":\"https:\/\/deskmate.cloud\/en\/training_customers-en\/why-is-it-no-longer-possible-to-switch-on-%f0%9f%a4%94\/\",\"name\":\"Why is it no longer possible to switch on \ud83e\udd14 - deskMate\",\"isPartOf\":{\"@id\":\"https:\/\/deskmate.cloud\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/deskmate.cloud\/en\/training_customers-en\/why-is-it-no-longer-possible-to-switch-on-%f0%9f%a4%94\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/deskmate.cloud\/en\/training_customers-en\/why-is-it-no-longer-possible-to-switch-on-%f0%9f%a4%94\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/deskmate.cloud\/wp-content\/uploads\/2025\/07\/Aufschalten.jpg\",\"datePublished\":\"2025-07-07T21:26:37+00:00\",\"dateModified\":\"2026-01-27T21:38:10+00:00\",\"description\":\"You can't connect to a deskMate desktop as an admin? Here we explain how you can easily solve the problem.\",\"breadcrumb\":{\"@id\":\"https:\/\/deskmate.cloud\/en\/training_customers-en\/why-is-it-no-longer-possible-to-switch-on-%f0%9f%a4%94\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/deskmate.cloud\/en\/training_customers-en\/why-is-it-no-longer-possible-to-switch-on-%f0%9f%a4%94\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/deskmate.cloud\/en\/training_customers-en\/why-is-it-no-longer-possible-to-switch-on-%f0%9f%a4%94\/#primaryimage\",\"url\":\"https:\/\/deskmate.cloud\/wp-content\/uploads\/2025\/07\/Aufschalten.jpg\",\"contentUrl\":\"https:\/\/deskmate.cloud\/wp-content\/uploads\/2025\/07\/Aufschalten.jpg\",\"width\":1280,\"height\":720},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/deskmate.cloud\/en\/training_customers-en\/why-is-it-no-longer-possible-to-switch-on-%f0%9f%a4%94\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\/\/deskmate.cloud\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Why is it no longer possible to switch on \ud83e\udd14\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/deskmate.cloud\/en\/#website\",\"url\":\"https:\/\/deskmate.cloud\/en\/\",\"name\":\"deskMate\",\"description\":\"Virtuelle Schulungsrechner, IT-Labs und Cloud Desktops\",\"publisher\":{\"@id\":\"https:\/\/deskmate.cloud\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/deskmate.cloud\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/deskmate.cloud\/en\/#organization\",\"name\":\"deskMate\",\"url\":\"https:\/\/deskmate.cloud\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/deskmate.cloud\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/deskmate.cloud\/wp-content\/uploads\/2023\/09\/deskmate_logo_mobil1.png\",\"contentUrl\":\"https:\/\/deskmate.cloud\/wp-content\/uploads\/2023\/09\/deskmate_logo_mobil1.png\",\"width\":280,\"height\":64,\"caption\":\"deskMate\"},\"image\":{\"@id\":\"https:\/\/deskmate.cloud\/en\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/deskmate.cloud\",\"https:\/\/www.linkedin.com\/showcase\/deskmate---cloud-workspaces\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/deskmate.cloud\/en\/#\/schema\/person\/14b706c5c5ef51e3c4562365ac6d4043\",\"name\":\"deskMate Support\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/deskmate.cloud\/en\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/50c26d81bbad1ca2f05f4e90e5d4d25e3ad9d53d8841642a5f223e73b3dbaf32?s=96&d=blank&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/50c26d81bbad1ca2f05f4e90e5d4d25e3ad9d53d8841642a5f223e73b3dbaf32?s=96&d=blank&r=g\",\"caption\":\"deskMate Support\"},\"url\":\"https:\/\/deskmate.cloud\/en\/author\/supportdeskmate-cloud\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Why is it no longer possible to switch on \ud83e\udd14 - deskMate","description":"You can't connect to a deskMate desktop as an admin? Here we explain how you can easily solve the problem.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/deskmate.cloud\/en\/training_customers-en\/why-is-it-no-longer-possible-to-switch-on-%f0%9f%a4%94\/","og_locale":"en_US","og_type":"article","og_title":"Why is it no longer possible to switch on \ud83e\udd14 - deskMate","og_description":"You can't connect to a deskMate desktop as an admin? Here we explain how you can easily solve the problem.","og_url":"https:\/\/deskmate.cloud\/en\/training_customers-en\/why-is-it-no-longer-possible-to-switch-on-%f0%9f%a4%94\/","og_site_name":"deskMate","article_publisher":"https:\/\/www.facebook.com\/deskmate.cloud","article_published_time":"2025-07-07T21:26:37+00:00","article_modified_time":"2026-01-27T21:38:10+00:00","og_image":[{"width":1280,"height":720,"url":"https:\/\/deskmate.cloud\/wp-content\/uploads\/2025\/07\/Aufschalten.jpg","type":"image\/jpeg"}],"author":"deskMate Support","twitter_card":"summary_large_image","twitter_misc":{"Written by":"deskMate Support","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/deskmate.cloud\/en\/training_customers-en\/why-is-it-no-longer-possible-to-switch-on-%f0%9f%a4%94\/#article","isPartOf":{"@id":"https:\/\/deskmate.cloud\/en\/training_customers-en\/why-is-it-no-longer-possible-to-switch-on-%f0%9f%a4%94\/"},"author":{"name":"deskMate Support","@id":"https:\/\/deskmate.cloud\/en\/#\/schema\/person\/14b706c5c5ef51e3c4562365ac6d4043"},"headline":"Why is it no longer possible to switch on \ud83e\udd14","datePublished":"2025-07-07T21:26:37+00:00","dateModified":"2026-01-27T21:38:10+00:00","mainEntityOfPage":{"@id":"https:\/\/deskmate.cloud\/en\/training_customers-en\/why-is-it-no-longer-possible-to-switch-on-%f0%9f%a4%94\/"},"wordCount":198,"publisher":{"@id":"https:\/\/deskmate.cloud\/en\/#organization"},"image":{"@id":"https:\/\/deskmate.cloud\/en\/training_customers-en\/why-is-it-no-longer-possible-to-switch-on-%f0%9f%a4%94\/#primaryimage"},"thumbnailUrl":"https:\/\/deskmate.cloud\/wp-content\/uploads\/2025\/07\/Aufschalten.jpg","articleSection":["Training_Customers"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/deskmate.cloud\/en\/training_customers-en\/why-is-it-no-longer-possible-to-switch-on-%f0%9f%a4%94\/","url":"https:\/\/deskmate.cloud\/en\/training_customers-en\/why-is-it-no-longer-possible-to-switch-on-%f0%9f%a4%94\/","name":"Why is it no longer possible to switch on \ud83e\udd14 - deskMate","isPartOf":{"@id":"https:\/\/deskmate.cloud\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/deskmate.cloud\/en\/training_customers-en\/why-is-it-no-longer-possible-to-switch-on-%f0%9f%a4%94\/#primaryimage"},"image":{"@id":"https:\/\/deskmate.cloud\/en\/training_customers-en\/why-is-it-no-longer-possible-to-switch-on-%f0%9f%a4%94\/#primaryimage"},"thumbnailUrl":"https:\/\/deskmate.cloud\/wp-content\/uploads\/2025\/07\/Aufschalten.jpg","datePublished":"2025-07-07T21:26:37+00:00","dateModified":"2026-01-27T21:38:10+00:00","description":"You can't connect to a deskMate desktop as an admin? Here we explain how you can easily solve the problem.","breadcrumb":{"@id":"https:\/\/deskmate.cloud\/en\/training_customers-en\/why-is-it-no-longer-possible-to-switch-on-%f0%9f%a4%94\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/deskmate.cloud\/en\/training_customers-en\/why-is-it-no-longer-possible-to-switch-on-%f0%9f%a4%94\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/deskmate.cloud\/en\/training_customers-en\/why-is-it-no-longer-possible-to-switch-on-%f0%9f%a4%94\/#primaryimage","url":"https:\/\/deskmate.cloud\/wp-content\/uploads\/2025\/07\/Aufschalten.jpg","contentUrl":"https:\/\/deskmate.cloud\/wp-content\/uploads\/2025\/07\/Aufschalten.jpg","width":1280,"height":720},{"@type":"BreadcrumbList","@id":"https:\/\/deskmate.cloud\/en\/training_customers-en\/why-is-it-no-longer-possible-to-switch-on-%f0%9f%a4%94\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/deskmate.cloud\/en\/"},{"@type":"ListItem","position":2,"name":"Why is it no longer possible to switch on \ud83e\udd14"}]},{"@type":"WebSite","@id":"https:\/\/deskmate.cloud\/en\/#website","url":"https:\/\/deskmate.cloud\/en\/","name":"deskMate","description":"Virtuelle Schulungsrechner, IT-Labs und Cloud Desktops","publisher":{"@id":"https:\/\/deskmate.cloud\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/deskmate.cloud\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/deskmate.cloud\/en\/#organization","name":"deskMate","url":"https:\/\/deskmate.cloud\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/deskmate.cloud\/en\/#\/schema\/logo\/image\/","url":"https:\/\/deskmate.cloud\/wp-content\/uploads\/2023\/09\/deskmate_logo_mobil1.png","contentUrl":"https:\/\/deskmate.cloud\/wp-content\/uploads\/2023\/09\/deskmate_logo_mobil1.png","width":280,"height":64,"caption":"deskMate"},"image":{"@id":"https:\/\/deskmate.cloud\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/deskmate.cloud","https:\/\/www.linkedin.com\/showcase\/deskmate---cloud-workspaces"]},{"@type":"Person","@id":"https:\/\/deskmate.cloud\/en\/#\/schema\/person\/14b706c5c5ef51e3c4562365ac6d4043","name":"deskMate Support","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/deskmate.cloud\/en\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/50c26d81bbad1ca2f05f4e90e5d4d25e3ad9d53d8841642a5f223e73b3dbaf32?s=96&d=blank&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/50c26d81bbad1ca2f05f4e90e5d4d25e3ad9d53d8841642a5f223e73b3dbaf32?s=96&d=blank&r=g","caption":"deskMate Support"},"url":"https:\/\/deskmate.cloud\/en\/author\/supportdeskmate-cloud\/"}]}},"_links":{"self":[{"href":"https:\/\/deskmate.cloud\/en\/wp-json\/wp\/v2\/posts\/27910","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/deskmate.cloud\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/deskmate.cloud\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/deskmate.cloud\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/deskmate.cloud\/en\/wp-json\/wp\/v2\/comments?post=27910"}],"version-history":[{"count":4,"href":"https:\/\/deskmate.cloud\/en\/wp-json\/wp\/v2\/posts\/27910\/revisions"}],"predecessor-version":[{"id":29277,"href":"https:\/\/deskmate.cloud\/en\/wp-json\/wp\/v2\/posts\/27910\/revisions\/29277"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/deskmate.cloud\/en\/wp-json\/wp\/v2\/media\/27900"}],"wp:attachment":[{"href":"https:\/\/deskmate.cloud\/en\/wp-json\/wp\/v2\/media?parent=27910"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/deskmate.cloud\/en\/wp-json\/wp\/v2\/categories?post=27910"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/deskmate.cloud\/en\/wp-json\/wp\/v2\/tags?post=27910"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}