{"id":24857,"date":"2023-09-28T12:07:24","date_gmt":"2023-09-28T10:07:24","guid":{"rendered":"https:\/\/deskmate.lokalix.de\/faq\/"},"modified":"2026-01-28T11:18:29","modified_gmt":"2026-01-28T10:18:29","slug":"faq","status":"publish","type":"page","link":"https:\/\/deskmate.cloud\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"24857\" class=\"elementor elementor-24857 elementor-21169\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-ekitparallax=\"{&quot;ekit_section_parallax_bg&quot;:&quot;yes&quot;,&quot;ekit_section_parallax_bg_speed&quot;:0.1,&quot;elementor_lazy_load&quot;:&quot;1&quot;}\" class=\"elementor-element elementor-element-3153d4b e-flex e-con-boxed e-con e-parent\" data-id=\"3153d4b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-63b684a e-con-full e-flex e-con e-child\" data-id=\"63b684a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e27cff6 animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-heading\" data-id=\"e27cff6\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;css&quot;,&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:100}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_center   ekit_heading_tablet-   ekit_heading_mobile-\"><h1 class=\"ekit-heading--title elementskit-section-title \">Do you have <span>any questions?<\/span> This way<\/h1>\t\t\t\t<div class='ekit-heading__description'>\n\t\t\t\t\t<p>If your question is not represented in our FAQ, please do not hesitate to contact us personally.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e7ca5f5 e-flex e-con-boxed e-con e-parent\" data-id=\"e7ca5f5\" data-element_type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d68f093 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"d68f093\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4ac264f e-con-full ekit-sticky--top e-flex e-con e-child\" data-id=\"4ac264f\" data-element_type=\"container\" data-settings=\"{&quot;ekit_sticky&quot;:&quot;top&quot;,&quot;ekit_sticky_offset&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:175,&quot;sizes&quot;:[]},&quot;ekit_sticky_until&quot;:&quot;section3&quot;,&quot;ekit_sticky_offset_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;ekit_sticky_offset_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;ekit_sticky_on_desktop&quot;:&quot;desktop&quot;,&quot;ekit_sticky_on_tablet&quot;:&quot;tablet&quot;,&quot;ekit_sticky_on_mobile&quot;:&quot;mobile&quot;,&quot;ekit_sticky_effect_offset&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;ekit_sticky_effect_offset_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;ekit_sticky_effect_offset_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e8fd3ee sticky-navigation animated-fast elementor-hidden-tablet elementor-hidden-mobile elementor-invisible elementor-widget elementor-widget-elementskit-stylish-list\" data-id=\"e8fd3ee\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-stylish-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\">\t\t<ul class=\"ekit-stylish-list \" >\n\t\t\t\t\t\t\t<li class=\"ekit-stylish-list-content-wrapper elementor-repeater-item-dbd1c0d\" >\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"ekit-wrapper-link\" href=\"#section1\"><\/a>\n\t\t\t\t\t\t\t\t\t\t<div class=\"ekit-stylish-list-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ekit-stylish-list-content-text\">\n\t\t\t\t\t\t\t<span class=\"ekit-stylish-list-content-title\">General questions<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"ekit-stylish-list-content-wrapper elementor-repeater-item-54477fc\" >\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"ekit-wrapper-link\" href=\"#section2\"><\/a>\n\t\t\t\t\t\t\t\t\t\t<div class=\"ekit-stylish-list-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ekit-stylish-list-content-text\">\n\t\t\t\t\t\t\t<span class=\"ekit-stylish-list-content-title\">Connectivity<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"ekit-stylish-list-content-wrapper elementor-repeater-item-dcf51fe\" >\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"ekit-wrapper-link\" href=\"#section3\"><\/a>\n\t\t\t\t\t\t\t\t\t\t<div class=\"ekit-stylish-list-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ekit-stylish-list-content-text\">\n\t\t\t\t\t\t\t<span class=\"ekit-stylish-list-content-title\">Pricing<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"ekit-stylish-list-content-wrapper elementor-repeater-item-31460d1\" >\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"ekit-wrapper-link\" href=\"#section4\"><\/a>\n\t\t\t\t\t\t\t\t\t\t<div class=\"ekit-stylish-list-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ekit-stylish-list-content-text\">\n\t\t\t\t\t\t\t<span class=\"ekit-stylish-list-content-title\">Security<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"ekit-stylish-list-content-wrapper elementor-repeater-item-eab391a\" >\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"ekit-wrapper-link\" href=\"#section5\"><\/a>\n\t\t\t\t\t\t\t\t\t\t<div class=\"ekit-stylish-list-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ekit-stylish-list-content-text\">\n\t\t\t\t\t\t\t<span class=\"ekit-stylish-list-content-title\">Windows licensing<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<\/ul>\n\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2579150 e-con-full e-flex e-con e-child\" data-id=\"2579150\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-094b678 e-con-full sticky-section e-flex e-con e-child\" data-id=\"094b678\" data-element_type=\"container\" id=\"section1\">\n\t\t<div class=\"elementor-element elementor-element-dce41be e-con-full e-flex e-con e-child\" data-id=\"dce41be\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d382e20 animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-heading\" data-id=\"d382e20\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h3 class=\"ekit-heading--title elementskit-section-title \">General questions<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ab06f34 e-con-full e-flex e-con e-child\" data-id=\"ab06f34\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-808c81f animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-accordion\" data-id=\"808c81f\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69e8227dc6edc\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-808c81f\">\n                        <a href=\"#collapse-183708a69e8227dc6edc\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-183708a69e8227dc6edc\" aria-expanded=\"true\" aria-controls=\"Collapse-183708a69e8227dc6edc\">\n                            \n                            <span class=\"ekit-accordion-title\">1. i cannot find the &quot;remoteapp&quot; application on my desktop.<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-183708a69e8227dc6edc\" class=\" show collapse\" aria-labelledby=\"primaryHeading-0-808c81f\" data-parent=\"#accordion-69e8227dc6edc\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>The \"remoteapp\" application is located in the control panel of the server operating system used by deskMate. To access it, please enter <strong>Control Panel<\/strong> in the search field at the bottom left of your virtual desktop and start the Control Panel. In the search field at the top left of the Control Panel, search for <strong>remote<\/strong>.<\/p>\n<p>You should now see the following and can start the application as usual.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-medium\" src=\"https:\/\/deskmate.cloud\/wp-content\/uploads\/2019\/09\/remoteapp.png\" width=\"539\" height=\"227\"><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-808c81f\">\n                        <a href=\"#collapse-8417e7169e8227dc6edc\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8417e7169e8227dc6edc\" aria-expanded=\"false\" aria-controls=\"Collapse-8417e7169e8227dc6edc\">\n                            \n                            <span class=\"ekit-accordion-title\">2. can I run deskMate with multiple monitors?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8417e7169e8227dc6edc\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-808c81f\" data-parent=\"#accordion-69e8227dc6edc\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"mk-toggle fancy-style mk-faq-toggle allgemein\">\n<div class=\"mk-toggle-pane\">\n<p>Yes, operation with several monitors is possible.<\/p>\n<\/div>\n<\/div>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-808c81f\">\n                        <a href=\"#collapse-3dad4e069e8227dc6edc\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-3dad4e069e8227dc6edc\" aria-expanded=\"false\" aria-controls=\"Collapse-3dad4e069e8227dc6edc\">\n                            \n                            <span class=\"ekit-accordion-title\">3. how can I set up a Windows Auto Login?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-3dad4e069e8227dc6edc\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-808c81f\" data-parent=\"#accordion-69e8227dc6edc\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>deskMate Cloud Desktops can work with Microsoft Active Directory, but AD is not mandatory. Outside of MS AD, it may be desired that a desktop logs on with a specific user immediately after restarting.<\/p>\n<p>To do this, the following must be changed in the Windows Registry:<\/p>\n<p>HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\\Windows NT\\CurrentVersion\\Winlogon<br \/>Character string \"DefaultUserName\" -&gt; User name<br \/>Character string \"DefaultPassword\" -&gt; Password (If password is empty, simply leave it empty. However, the entry is necessary.)<br \/>String \"AutoAdminLogon\" -&gt; 1<\/p>\n<p>Here is an exemplary entry.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-23751 size-full\" src=\"https:\/\/new.deskmate.cloudwp-content\/uploads\/2024\/05\/registry-1024x393-1.jpg\" alt=\"\" width=\"1024\" height=\"393\" srcset=\"https:\/\/deskmate.cloud\/wp-content\/uploads\/2024\/05\/registry-1024x393-1.jpg 1024w, https:\/\/deskmate.cloud\/wp-content\/uploads\/2024\/05\/registry-1024x393-1-300x115.jpg 300w, https:\/\/deskmate.cloud\/wp-content\/uploads\/2024\/05\/registry-1024x393-1-768x295.jpg 768w, https:\/\/deskmate.cloud\/wp-content\/uploads\/2024\/05\/registry-1024x393-1-710x272.jpg 710w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-808c81f\">\n                        <a href=\"#collapse-ecc498569e8227dc6edc\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-ecc498569e8227dc6edc\" aria-expanded=\"false\" aria-controls=\"Collapse-ecc498569e8227dc6edc\">\n                            \n                            <span class=\"ekit-accordion-title\">4. if the Basic Desktop is no longer sufficient for me, can I upgrade to Pro or Premium?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-ecc498569e8227dc6edc\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-808c81f\" data-parent=\"#accordion-69e8227dc6edc\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Yes. You can upgrade to a higher-quality desktop version at any time in the admin portal without reinstalling. After the next login, the features of the selected version will be available to you.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-808c81f\">\n                        <a href=\"#collapse-af2712069e8227dc6edc\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-af2712069e8227dc6edc\" aria-expanded=\"false\" aria-controls=\"Collapse-af2712069e8227dc6edc\">\n                            \n                            <span class=\"ekit-accordion-title\">5. my Windows time is inaccurate. <\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-af2712069e8227dc6edc\" class=\" collapse\" aria-labelledby=\"primaryHeading-4-808c81f\" data-parent=\"#accordion-69e8227dc6edc\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Depending on the Windows configuration, the system time may be inaccurate. In this case, the Windows timer should be changed.<\/p>\n<p><strong>In Windows XP\/2003<\/strong><\/p>\n<p>Add \/usepmtimer to the boot parameters in boot.ini. e.x.<\/p>\n<p><em>multi(0)disk(0)rdisk(0)partition(1)\\WINDOWS=\u201cMicrosoft Windows XP Professional\u201c \/noexecute=optin \/fastdetect \/usepmtimer<\/em><\/p>\n<\/p>\n<p><strong>In Windows 2008\/2008 R2\/Vista\/7<\/strong><\/p>\n<p>Use the bcdedit command to change the timer (you need a Windows console with administration rights)<\/p>\n<p><em>bcdedit \/set {default} USEPLATFORMCLOCK on<\/em><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-5-808c81f\">\n                        <a href=\"#collapse-fcc9f3969e8227dc6edc\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-fcc9f3969e8227dc6edc\" aria-expanded=\"false\" aria-controls=\"Collapse-fcc9f3969e8227dc6edc\">\n                            \n                            <span class=\"ekit-accordion-title\">6. how do I switch between fullscreen and window mode in the deskMate client?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-fcc9f3969e8227dc6edc\" class=\" collapse\" aria-labelledby=\"primaryHeading-5-808c81f\" data-parent=\"#accordion-69e8227dc6edc\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>There are two different desktop views when using the deskMate Window Client:<\/p>\n<ol>\n<li>Window Mode<\/li>\n<li>Fullscreen Mode<\/li>\n<\/ol>\n<p>By default, the deskMate Windows Client opens the Window Mode view. If you have ticked the \"fullscreen\" checkbox before opening, the client opens in fullscreen mode.<\/p>\n<p>Within a session, you can switch from one mode to the other by leaving your mouse in the upper area of the deskMate window for approx. 5 seconds. A switching window appears and you can select the desired mode.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-23750\" src=\"https:\/\/new.deskmate.cloudwp-content\/uploads\/2024\/05\/apexo_screen-150x44-1.jpg\" alt=\"\" width=\"150\" height=\"44\"><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-6-808c81f\">\n                        <a href=\"#collapse-674e26669e8227dc6edc\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-674e26669e8227dc6edc\" aria-expanded=\"false\" aria-controls=\"Collapse-674e26669e8227dc6edc\">\n                            \n                            <span class=\"ekit-accordion-title\">7. how can I switch between windowed and full screen mode?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-674e26669e8227dc6edc\" class=\" collapse\" aria-labelledby=\"primaryHeading-6-808c81f\" data-parent=\"#accordion-69e8227dc6edc\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>By default, the desktop connection is started in window mode.<\/p>\n<p>This mode can be switched by moving the mouse to the top of the deskMate window and holding it there for a few seconds. A bar then appears with the corresponding options:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-23746 size-full\" src=\"https:\/\/new.deskmate.cloudwp-content\/uploads\/2024\/05\/vollbildmodus1-300x76-1.png\" alt=\"\" width=\"300\" height=\"76\"><\/p>\n<p>If you are using the Software Client under MacOS, you can achieve the same result by clicking on the green Maximize button.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-7-808c81f\">\n                        <a href=\"#collapse-70ca0fd69e8227dc6edc\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-70ca0fd69e8227dc6edc\" aria-expanded=\"false\" aria-controls=\"Collapse-70ca0fd69e8227dc6edc\">\n                            \n                            <span class=\"ekit-accordion-title\">8. i want to clone an image of a deskMate desktop to another one. Is that possible?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-70ca0fd69e8227dc6edc\" class=\" collapse\" aria-labelledby=\"primaryHeading-7-808c81f\" data-parent=\"#accordion-69e8227dc6edc\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Yes, that is possible and very easy to do. As an admin of your deskMate environment, go to the <strong>Administration\/Desktops<\/strong>area. Here you select the desired desktop and after opening the <strong>Advanced<\/strong> dropdown you can create a template of this desktop in the <strong>Backup &amp; Restore<\/strong> area which can also be made available by other desktops in your environment.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-8-808c81f\">\n                        <a href=\"#collapse-5e2b9e969e8227dc6edc\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-5e2b9e969e8227dc6edc\" aria-expanded=\"false\" aria-controls=\"Collapse-5e2b9e969e8227dc6edc\">\n                            \n                            <span class=\"ekit-accordion-title\">9. why can&#039;t I download files in Internet Explorer IE?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-5e2b9e969e8227dc6edc\" class=\" collapse\" aria-labelledby=\"primaryHeading-8-808c81f\" data-parent=\"#accordion-69e8227dc6edc\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>The download option is deactivated by default in IE. You have to activate it once. This is very quick and easy.<\/p>\n<p>In IE, please go to Settings (gear symbol) at the top right of the browser window and then select Internet Options.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-23740 size-full\" src=\"https:\/\/new.deskmate.cloudwp-content\/uploads\/2024\/05\/ie_downloads_1-300x290-1.jpg\" alt=\"\" width=\"300\" height=\"290\"><\/p>\n<p>In the \"Security\" tab, click the \"Customize level......\" button in the \"Internet\" zone<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-23741 size-full\" src=\"https:\/\/new.deskmate.cloudwp-content\/uploads\/2024\/05\/ie_downloads_2-220x300-1.jpg\" alt=\"\" width=\"220\" height=\"300\"><\/p>\n<p>Scroll down to Downloads and select \"Activate\" under File download.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-23742 size-full\" src=\"https:\/\/new.deskmate.cloudwp-content\/uploads\/2024\/05\/ie_downloads_3-248x300-1.jpg\" alt=\"\" width=\"248\" height=\"300\"><\/p>\n<p>Please confirm the security notice and window with \"OK\".<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-9-808c81f\">\n                        <a href=\"#collapse-04e3d6569e8227dc6edc\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-04e3d6569e8227dc6edc\" aria-expanded=\"false\" aria-controls=\"Collapse-04e3d6569e8227dc6edc\">\n                            \n                            <span class=\"ekit-accordion-title\">10. can I really run all applications in the deskMate desktop?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-04e3d6569e8227dc6edc\" class=\" collapse\" aria-labelledby=\"primaryHeading-9-808c81f\" data-parent=\"#accordion-69e8227dc6edc\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Unlike its competitors, DeskMate provides a virtual x86 PC hardware on which all x86 operating systems and applications run. This includes legacy operating systems such as Windows XP, Windows 3.11 or even OS\/2 and BSD.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-10-808c81f\">\n                        <a href=\"#collapse-e3345b769e8227dc6edc\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-e3345b769e8227dc6edc\" aria-expanded=\"false\" aria-controls=\"Collapse-e3345b769e8227dc6edc\">\n                            \n                            <span class=\"ekit-accordion-title\">11. how can I install my operating system or my applications?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-e3345b769e8227dc6edc\" class=\" collapse\" aria-labelledby=\"primaryHeading-10-808c81f\" data-parent=\"#accordion-69e8227dc6edc\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Unlike other providers, deskMate does not provide you with a hardened environment, but offers you a virtual x86 PC with boot process as you know it from your physical PC\/notebook. You can forward local CD\/DVD\/ISO images and thus install any x86 operating system yourself.<\/p>\n<p>Users of the virtual desktop environment can install any software themselves without restrictions - provided that the administrator approves the user authorization. New software components are installed either via the local forwarded CD\/DVD drive, an uploaded image file or by connecting existing network drives. It is even possible to upload software ISO images to a software repository and carry out installations directly from this.<\/p>\n<p>If you already use a software distribution program, this can also be used to install programs on deskMate desktops.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-11-808c81f\">\n                        <a href=\"#collapse-e0c966069e8227dc6edc\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-e0c966069e8227dc6edc\" aria-expanded=\"false\" aria-controls=\"Collapse-e0c966069e8227dc6edc\">\n                            \n                            <span class=\"ekit-accordion-title\">12. how can I share my desktop?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-e0c966069e8227dc6edc\" class=\" collapse\" aria-labelledby=\"primaryHeading-11-808c81f\" data-parent=\"#accordion-69e8227dc6edc\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>With deskMate WebClient it is very easy to share your desktop with other users, for example to show the desktop or applications, or to work together on the desktop on an equal footing.<br \/>As with the WebClient, only an HTML5 browser is required. Software or plug-ins do not need to be installed.<\/p>\n<p>deskMate knows two modes for desktop sharing<\/p>\n<ul>\n<li>View only: Read-only rights for invited users<\/li>\n<li>Full control: Full rights parallel to the desktop user<\/li>\n<\/ul>\n<p>To allow desktop sharing and invite users, simply click on the \"Share\" button in the deskMate task bar of the WebClient.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-23735 size-full\" src=\"https:\/\/new.deskmate.cloudwp-content\/uploads\/2024\/05\/desktop_sharing1.png\" alt=\"\" width=\"605\" height=\"202\" srcset=\"https:\/\/deskmate.cloud\/wp-content\/uploads\/2024\/05\/desktop_sharing1.png 605w, https:\/\/deskmate.cloud\/wp-content\/uploads\/2024\/05\/desktop_sharing1-300x100.png 300w\" sizes=\"(max-width: 605px) 100vw, 605px\" \/><\/p>\n<p>The \"Share desktop\" window now appears.<br \/>The corresponding share link can now be copied and distributed via chats, for example, or sent by email.<br \/>Please note: The function only becomes active when you confirm the blue \"Share desktop\" button. If the function is active, the \"Share\" button of the deskMate task bar is highlighted in green. The number of additional participants currently connected is also shown.<\/p>\n<p>After opening the link, the invitee must enter his or her name and e-mail address.<\/p>\n<p>By clicking the \"Share\" button of the deskMate task bar, the sharing user can see which people are currently looking at his desktop or can work with it.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-23736 size-full\" src=\"https:\/\/new.deskmate.cloudwp-content\/uploads\/2024\/05\/desktop_sharing2.png\" alt=\"\" width=\"605\" height=\"318\" srcset=\"https:\/\/deskmate.cloud\/wp-content\/uploads\/2024\/05\/desktop_sharing2.png 605w, https:\/\/deskmate.cloud\/wp-content\/uploads\/2024\/05\/desktop_sharing2-300x158.png 300w\" sizes=\"(max-width: 605px) 100vw, 605px\" \/><\/p>\n<p>Click \"Stop sharing\" to delete the function and disconnect any connected participants. The sharing links lose their validity and are regenerated when they are shared again.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-12-808c81f\">\n                        <a href=\"#collapse-462e58869e8227dc6edc\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-462e58869e8227dc6edc\" aria-expanded=\"false\" aria-controls=\"Collapse-462e58869e8227dc6edc\">\n                            \n                            <span class=\"ekit-accordion-title\">14 I only need one desktop for now. Is that also possible?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-462e58869e8227dc6edc\" class=\" collapse\" aria-labelledby=\"primaryHeading-12-808c81f\" data-parent=\"#accordion-69e8227dc6edc\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"mk-toggle fancy-style mk-faq-toggle allgemein\">\n<div class=\"mk-toggle-pane\">\n<p>Yes. You can start with us with just one desktop and then expand flexibly as your business requires.<\/p>\n<\/div>\n<\/div>\n<div class=\"mk-toggle fancy-style mk-faq-toggle allgemein\"> <\/div>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-13-808c81f\">\n                        <a href=\"#collapse-4c43e3d69e8227dc6edc\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-4c43e3d69e8227dc6edc\" aria-expanded=\"false\" aria-controls=\"Collapse-4c43e3d69e8227dc6edc\">\n                            \n                            <span class=\"ekit-accordion-title\">15 Why do I have less RAM available here than my laptop has?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-4c43e3d69e8227dc6edc\" class=\" collapse\" aria-labelledby=\"primaryHeading-13-808c81f\" data-parent=\"#accordion-69e8227dc6edc\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"mk-toggle fancy-style mk-faq-toggle allgemein\">\n<div class=\"mk-toggle-pane\">\n<div class=\"mk-toggle fancy-style mk-faq-toggle allgemein\">\n<div class=\"mk-toggle-pane\">\n<p>In the cloud, we provide hardware with a high level of performance that is very different from the performance of a PC or laptop. Basically, any configuration is possible with virtual desktops. A large hardware configuration does not automatically lead to higher performance (speed).<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-14-808c81f\">\n                        <a href=\"#collapse-6fbb36c69e8227dc6edc\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-6fbb36c69e8227dc6edc\" aria-expanded=\"false\" aria-controls=\"Collapse-6fbb36c69e8227dc6edc\">\n                            \n                            <span class=\"ekit-accordion-title\">16. is there an administration portal?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-6fbb36c69e8227dc6edc\" class=\" collapse\" aria-labelledby=\"primaryHeading-14-808c81f\" data-parent=\"#accordion-69e8227dc6edc\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"mk-toggle fancy-style mk-faq-toggle allgemein\">\n<div class=\"mk-toggle-pane\">\n<div class=\"mk-toggle fancy-style mk-faq-toggle allgemein\">\n<div class=\"mk-toggle-pane\">\n<div class=\"mk-toggle fancy-style mk-faq-toggle allgemein\">\n<div class=\"mk-toggle-pane\">\n<p>Yes. Virtual desktops can be added, changed or extended in the online administration portal. Access or user rights can also be defined here and backups can be carried out.<\/p>\n<\/div>\n<\/div>\n<div class=\"mk-toggle fancy-style mk-faq-toggle allgemein\"> <\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-15-808c81f\">\n                        <a href=\"#collapse-5fd09af69e8227dc6edc\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-5fd09af69e8227dc6edc\" aria-expanded=\"false\" aria-controls=\"Collapse-5fd09af69e8227dc6edc\">\n                            \n                            <span class=\"ekit-accordion-title\">17. can I mix different operating systems in my deskMate environment?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-5fd09af69e8227dc6edc\" class=\" collapse\" aria-labelledby=\"primaryHeading-15-808c81f\" data-parent=\"#accordion-69e8227dc6edc\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"mk-toggle fancy-style mk-faq-toggle allgemein\">\n<div class=\"mk-toggle-pane\">\n<div class=\"mk-toggle fancy-style mk-faq-toggle allgemein\">\n<div class=\"mk-toggle-pane\">\n<div class=\"mk-toggle fancy-style mk-faq-toggle allgemein\">\n<div class=\"mk-toggle-pane\">\n<div class=\"mk-toggle fancy-style mk-faq-toggle allgemein\">\n<div class=\"mk-toggle-pane\">\n<p>Yes. Since each deskMate desktop virtually provides a dedicated x86 PC hardware, a different operating system can run on each deskMate desktop.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-16-808c81f\">\n                        <a href=\"#collapse-f5adb5869e8227dc6edc\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-f5adb5869e8227dc6edc\" aria-expanded=\"false\" aria-controls=\"Collapse-f5adb5869e8227dc6edc\">\n                            \n                            <span class=\"ekit-accordion-title\">16. can I create my own image for my deskMate desktops?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-f5adb5869e8227dc6edc\" class=\" collapse\" aria-labelledby=\"primaryHeading-16-808c81f\" data-parent=\"#accordion-69e8227dc6edc\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"mk-toggle fancy-style mk-faq-toggle allgemein\">\n<div class=\"mk-toggle-pane\">\n<div class=\"mk-toggle fancy-style mk-faq-toggle allgemein\">\n<div class=\"mk-toggle-pane\">\n<div class=\"mk-toggle fancy-style mk-faq-toggle allgemein\">\n<div class=\"mk-toggle-pane\">\n<div class=\"mk-toggle fancy-style mk-faq-toggle allgemein\">\n<div class=\"mk-toggle-pane\">\n<p>You can create templates, so-called golden images, using the integrated backup and template function. You can then quickly and easily roll out further desktops on this basis, all of which correspond exactly to your desired software and configuration status.<\/p>\n<p>If you already use a software distribution program, this can also be used to install programs on deskMate desktops.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-17-808c81f\">\n                        <a href=\"#collapse-1c0ad4a69e8227dc6edc\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-1c0ad4a69e8227dc6edc\" aria-expanded=\"false\" aria-controls=\"Collapse-1c0ad4a69e8227dc6edc\">\n                            \n                            <span class=\"ekit-accordion-title\">19. Unter KALI Linux wird die falsche Systemzeit angezeigt.<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-1c0ad4a69e8227dc6edc\" class=\" collapse\" aria-labelledby=\"primaryHeading-17-808c81f\" data-parent=\"#accordion-69e8227dc6edc\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Was tun, wenn bei einem Kali Linux Desktop die Systemzeit um eine Stunde versetzt angezeigt wird.<\/p>\n<p>Durch abgeben des Befehles<\/p>\n<p>\u00a0<\/p>\n<p>sudo timedatectl set-local-rtc 1<\/p>\n<p>\u00a0<\/p>\n<p>wird dem System gesagt, dass die RTC als lokale Uhrzeit interpretiert werden soll. Bitte stoppen Sie danach den deskMate Desktop (reboot reicht nicht) und starten ihn anschlie\u00dfend wieder neu<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dd2881e e-con-full sticky-section e-flex e-con e-child\" data-id=\"dd2881e\" data-element_type=\"container\" id=\"section2\">\n\t\t<div class=\"elementor-element elementor-element-08214aa e-con-full e-flex e-con e-child\" data-id=\"08214aa\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fcc7ba5 elementor-widget elementor-widget-spacer\" data-id=\"fcc7ba5\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77e36f0 animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-heading\" data-id=\"77e36f0\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h3 class=\"ekit-heading--title elementskit-section-title \">Connectivity<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-424ff59 e-con-full e-flex e-con e-child\" data-id=\"424ff59\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79502a9 animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-accordion\" data-id=\"79502a9\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69e8227dc9398\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-79502a9\">\n                        <a href=\"#collapse-bc2283069e8227dc9398\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-bc2283069e8227dc9398\" aria-expanded=\"true\" aria-controls=\"Collapse-bc2283069e8227dc9398\">\n                            \n                            <span class=\"ekit-accordion-title\">1. we have to go through a proxy server when accessing the Internet. What needs to be done?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-bc2283069e8227dc9398\" class=\" show collapse\" aria-labelledby=\"primaryHeading-0-79502a9\" data-parent=\"#accordion-69e8227dc9398\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>If the deskMate WebClient (i.e. via the browser) is used to access deskMate desktops, usually nothing needs to be considered. The necessary proxy server entry has already been made when setting up the browser.<br \/>If you still cannot access the deskMate desktops, your proxy server probably does not support websockets. You can test this with the following link:<br \/>https:\/\/www.websocket.org\/echo.html <\/p>\n<p>If the deskMate native client is used, the tab \"settings\" and then \"Network\" must be called up before the first access. The proxy server entries must then be made here. You will receive the data from the system administrator responsible for the company network.<\/p>\n<p>If this does not lead to success, your company network is very restrictively secured. In this case, please pass on the following information to your system administrator. This person can then activate the accesses in the firewall.<\/p>\n<p><em><br \/>The native software client will not work if a proxy is used which breaks the certificate chain for content\/ssl inspection.<\/em><br \/><em>The native software client and the deskMate connection proxies communicate over a proprietary realtime protocol over TCP\/443 which differs from HTTPS and must not be intercepted.<\/em><\/p>\n<p><em>The web client uses a secure WebSocket connection (wss:\/\/) over TCP\/443 to the deskMate connection proxies.<\/em><br \/><em>A company proxy must allow WebSockets and the HTTP protocol upgrade mechanism for this connection to work.<\/em><\/p>\n<p><b><i>Following FQDNs\/IPs could be whitelisted (TCP\/443):<\/i><\/b><\/p>\n<\/p>\n<p><b><i>If you are using our data center in Germany:<\/i><\/b><\/p>\n<p><i>connproxy-1.deskmate-connection.com (185.14.48.150)<\/i><\/p>\n<p><i>connproxy-2.deskmate-connection.com (185.14.48.151)<\/i><\/p>\n<p><i>...<\/i><\/p>\n<p><i>connproxy-15.deskmate-connection.com (185.14.48.164)<\/i><\/p>\n<p><b><i>If you are using our data center in Germany <\/i><\/b><b><i>out from China<\/i><\/b><b><i>:<\/i><\/b><i><br \/><\/i> <i>connproxy-1.ch01.deskmate.me<\/i><i><br \/><\/i> <i>connproxy-2.ch01.deskmate.me<\/i><i><br \/><\/i> <i>...<\/i><\/p>\n<p><i>connproxy-15.ch01.deskmate.me<br \/><\/i><i><br \/><\/i><\/p>\n<p><b><i>If you are using our data center in Germany <\/i><\/b><b><i>out from Asia and Australia<\/i><\/b><b><i>:<\/i><\/b><\/p>\n<p><i>(India, Hong Kong, Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand, Vietnam, Australia)<\/i><\/p>\n<p><i><br \/><\/i> <i>connproxy-1.in01.deskmate.me<\/i><i><br \/><\/i> <i>connproxy-2.in01.deskmate.me<\/i><i><br \/><\/i> <i>...<\/i><\/p>\n<p><i>connproxy-15.in01.deskmate.me<\/i><i><br \/><\/i><\/p>\n<p><i>connproxy-1.in02.deskmate.me<\/i><i><br \/><\/i> <i>connproxy-2.in02.deskmate.me<\/i><i><br \/><\/i> <i>...<\/i><\/p>\n<p><i>connproxy-15.in02.deskmate.me<\/i><i><br \/><\/i><i><br \/><\/i> <i>connproxy-1.si01.deskmate.me<\/i><i><br \/><\/i> <i>connproxy-2.si01.deskmate.me<\/i><i><br \/><\/i> <i>...<\/i><\/p>\n<p><i>connproxy-15.si01.deskmate.me<\/p>\n<p><\/i><\/p>\n<p><b><i>If you are using our data center in Hong Kong:<\/i><\/b><\/p>\n<p><i>cp01.as01.deskmate.cloud (43.249.37.132)<\/i><\/p>\n<p><i>cp02.as01.deskmate.cloud (43.249.37.133)<\/i><\/p>\n<p><i>cp03.as01.deskmate.cloud (43.249.37.181)<\/i><\/p>\n<p><i>cp04.as01.deskmate.cloud (43.249.37.182)<\/i><i><br \/><\/i> <i>cp05.as01.deskmate.cloud (43.249.37.162)<\/i><\/p>\n<p><i>cp06.as01.deskmate.cloud (43.249.37.176)<\/i><\/p>\n<p><b><i>If you are using our data center in America:<\/i><\/b><i><br \/><\/i> <i>proxy01.us01.deskmate.cloud (147.135.80.66)<\/i><i><br \/><\/i> <i>proxy01.us02.deskmate.cloud (147.135.80.67)<\/i><i><br \/><\/i> <i>proxy01.us03.deskmate.cloud (147.135.80.68)<\/i><i><br \/><\/i> <i>proxy01.us04.deskmate.cloud (147.135.80.69)<\/i><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-79502a9\">\n                        <a href=\"#collapse-8417e7169e8227dc9398\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8417e7169e8227dc9398\" aria-expanded=\"false\" aria-controls=\"Collapse-8417e7169e8227dc9398\">\n                            \n                            <span class=\"ekit-accordion-title\">2. how does trueDaaS Cloud Printing work?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8417e7169e8227dc9398\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-79502a9\" data-parent=\"#accordion-69e8227dc9398\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>With this function, also called \"Direct Printing\", you can print directly from your deskMate desktop to your locally installed standard printer.<\/p>\n<p>Prerequisite: the \"trueDaaS Cloud Printer\" must be installed as a printer. You can see this in the list of printers on your deskMate desktop.<\/p>\n<p>This is how it works:<\/p>\n<p>Immediately after you have printed a document with the \"trueDaaS Cloud Printer\" on your deskMate, a small window \/ dialog \"trueDaaS CloudPrint Upload\" appears and shows the status of the print job. If everything has worked, the window closes again immediately. If an error occurs, an error message is displayed. The very first time you use this function, you will be asked to enter a \"Print API Key\". The \"Step-by-step instructions\" explain in detail where you can get this.<\/p>\n<p>If successful, the software client on your local device will be informed that a new print job is available. Depending on the setting, the local software client prints the document directly on the printer that is defined as the \"default printer\". If you select a different printer, you must first set the target printer as the default printer.<\/p>\n<p>If you are connected via the HTML5 client, you can call up the print jobs via the small printer symbol in the bottom bar.<\/p>\n<p>Step by step instructions:<\/p>\n<ol>\n<li>Print a document on the \"trueDaaS Cloud Printer\".<\/li>\n<li>If this is the first print job, you will be prompted to enter the \"Print API Key\":<\/li>\n<li><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-23759\" src=\"https:\/\/new.deskmate.cloudwp-content\/uploads\/2024\/05\/cloudprint_upload1-300x112-1.png\" alt=\"\" width=\"300\" height=\"112\"><\/li>\n<li>To get your \"Print API Key\", log in to the web portal and go to your desktop overview. Click on the printer icon on the desired desktop and then on \"Show Print API Key\":<\/li>\n<li><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-23760\" src=\"https:\/\/new.deskmate.cloudwp-content\/uploads\/2024\/05\/cloudprint_upload2-300x189-1.png\" alt=\"\" width=\"300\" height=\"189\"><\/li>\n<li>In this case, the \"Print API Key\" is: abcdef1234567<br \/>Each desktop has its own \"Print API Key\".<\/li>\n<li>Enter this in the window and press \"Print\" or \"Save\":<\/li>\n<li><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-23761\" src=\"https:\/\/new.deskmate.cloudwp-content\/uploads\/2024\/05\/cloudprint_upload3-300x249-1.png\" alt=\"\" width=\"300\" height=\"249\"><\/li>\n<li>Pressing \"Print\" executes the print job directly and the \"Print API Key\" is also saved automatically.<\/li>\n<\/ol>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-79502a9\">\n                        <a href=\"#collapse-3dad4e069e8227dc9398\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-3dad4e069e8227dc9398\" aria-expanded=\"false\" aria-controls=\"Collapse-3dad4e069e8227dc9398\">\n                            \n                            <span class=\"ekit-accordion-title\">3. how can I copy individual files from my local computer to a deskMate Desktop Session?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-3dad4e069e8227dc9398\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-79502a9\" data-parent=\"#accordion-69e8227dc9398\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>If your deskMate environment is connected to your corporate network, you can access all file shares in the corporate network.<\/p>\n<p>If there is no connection to the corporate network, any sync solution (such as Dropbox, Seafile or Box) can be used on the deskMate desktop.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-79502a9\">\n                        <a href=\"#collapse-ecf801b69e8227dc9398\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-ecf801b69e8227dc9398\" aria-expanded=\"false\" aria-controls=\"Collapse-ecf801b69e8227dc9398\">\n                            \n                            <span class=\"ekit-accordion-title\">4. the VPN to the company network is established. But I can&#039;t set up the printer.<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-ecf801b69e8227dc9398\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-79502a9\" data-parent=\"#accordion-69e8227dc9398\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>In most cases of this problem, two DHCP servers are running which assign IP addresses in different subnets. On the one hand the DHCP server in the company network and on the other hand the DHCP server of the \"Managed Router\".<\/p>\n<p>Suggested solution: Deactivate the DHCP function of the managed router. Then the virtual desktops also obtain their IP address from the DHCP server in the company network and all are in the same subnet. The virtual desktops should also be able to find the printers and connect to them.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-79502a9\">\n                        <a href=\"#collapse-37b5ff469e8227dc9398\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-37b5ff469e8227dc9398\" aria-expanded=\"false\" aria-controls=\"Collapse-37b5ff469e8227dc9398\">\n                            \n                            <span class=\"ekit-accordion-title\">5. can I also make calls with Skype or similar in deskMate Desktop<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-37b5ff469e8227dc9398\" class=\" collapse\" aria-labelledby=\"primaryHeading-4-79502a9\" data-parent=\"#accordion-69e8227dc9398\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"mk-toggle fancy-style mk-faq-toggle connectivity\">\n<div class=\"mk-toggle-pane\">\n<p>Yes, this is possible with our native clients (WIN\/LINUX\/MAC). Your headset is passed through to the deskMate desktop. Unfortunately, this is not possible via our HTML 5 client due to the HTML 5 protocol.<\/p>\n<\/div>\n<\/div>\n<div class=\"mk-toggle fancy-style mk-faq-toggle connectivity\"> <\/div>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-5-79502a9\">\n                        <a href=\"#collapse-9a2fb6869e8227dc9398\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-9a2fb6869e8227dc9398\" aria-expanded=\"false\" aria-controls=\"Collapse-9a2fb6869e8227dc9398\">\n                            \n                            <span class=\"ekit-accordion-title\">6 What is a Cloud Connection Box and when do I need it?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-9a2fb6869e8227dc9398\" class=\" collapse\" aria-labelledby=\"primaryHeading-5-79502a9\" data-parent=\"#accordion-69e8227dc9398\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"mk-toggle fancy-style mk-faq-toggle connectivity\">\n<div class=\"mk-toggle-pane\">\n<p>A Cloud-Connection Box establishes a secure VPN connection between your deskMate environment and your corporate network. It is a hardware box and is pre-installed by us and integrated into your company network.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-23762\" src=\"https:\/\/new.deskmate.cloudwp-content\/uploads\/2024\/05\/cloud-connection-box-300x174.jpg\" alt=\"\" width=\"300\" height=\"174\" srcset=\"https:\/\/deskmate.cloud\/wp-content\/uploads\/2024\/05\/cloud-connection-box-300x174.jpg 300w, https:\/\/deskmate.cloud\/wp-content\/uploads\/2024\/05\/cloud-connection-box.jpg 690w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>If you can establish a VPN connection with your company gateway, the Cloud-Connection Box is not required.<\/p>\n<\/div>\n<\/div>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-6-79502a9\">\n                        <a href=\"#collapse-c53fc6c69e8227dc9398\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-c53fc6c69e8227dc9398\" aria-expanded=\"false\" aria-controls=\"Collapse-c53fc6c69e8227dc9398\">\n                            \n                            <span class=\"ekit-accordion-title\">7. i need rdp, how is this set up?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-c53fc6c69e8227dc9398\" class=\" collapse\" aria-labelledby=\"primaryHeading-6-79502a9\" data-parent=\"#accordion-69e8227dc9398\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"mk-toggle fancy-style mk-faq-toggle connectivity\">\n<div class=\"mk-toggle-pane\">\n<p>It is also possible to access deskMate via an rdp (remote desktop protocol) session.<\/p>\n<p>To do this, your deskMate environment must be set up and the operating system of your deskMate desktop must be configured accordingly.<\/p>\n<p>To set up your deskMate environment, please contact our support team. Please note that additional costs may be incurred.<\/p>\n<p>To configure the operating system of your deskMate desktop, please proceed as follows.<\/p>\n<ol>\n<li>Please log in as \"Administrator\" to the operating system of your deskMate desktop.<\/li>\n<li>Click on the magnifying glass at the bottom right of the Windows taskbar and search for \"Show advanced system settings\"<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-23763\" src=\"https:\/\/new.deskmate.cloudwp-content\/uploads\/2024\/05\/erw_systemeinstellungen-300x249-1.png\" alt=\"\" width=\"300\" height=\"249\"><\/li>\n<li>Then switch to the \"Remote\" tab and then activate \"Allow remote desktop connection with this computer\" Please confirm the subsequent firewall exception rule.<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-23765\" src=\"https:\/\/new.deskmate.cloudwp-content\/uploads\/2024\/05\/remoteverbindung_zulassen-300x234-1.png\" alt=\"\" width=\"300\" height=\"234\"><\/li>\n<li>Users must now be created who are allowed to use the rdp service. To do this, please click on \"Select user\" in the \"Remote tab\" and add the relevant users. Administrators already have access.<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-23764\" src=\"https:\/\/new.deskmate.cloudwp-content\/uploads\/2024\/05\/remotebenutzer-anlegen-300x206-1.png\" alt=\"\" width=\"300\" height=\"206\">Then confirm several times with OK.<br \/>The operating system of your deskMate desktop is now set up for access via rdp.<\/li>\n<\/ol>\n<p>Due to the insecure rdp protocol, we recommend that you only use rdp within a VPN connection.<\/p>\n<\/div>\n<\/div>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-7-79502a9\">\n                        <a href=\"#collapse-975ecf869e8227dc9398\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-975ecf869e8227dc9398\" aria-expanded=\"false\" aria-controls=\"Collapse-975ecf869e8227dc9398\">\n                            \n                            <span class=\"ekit-accordion-title\">8. i can access deskMate desktops from home, but not from the corporate network. Why is that?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-975ecf869e8227dc9398\" class=\" collapse\" aria-labelledby=\"primaryHeading-7-79502a9\" data-parent=\"#accordion-69e8227dc9398\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"mk-toggle fancy-style mk-faq-toggle connectivity\">\n<div class=\"mk-toggle-pane\">\n<p>In companies in particular, access to the Internet is often restricted by proxy servers and firewalls.<\/p>\n<p>We have minimized the conditions to access deskMate desktops as much as possible, but if access from the company network is not possible, please pass on the following requirements to the IT admin of your company.<\/p>\n<\/p>\n<p><em>The native software client will not work if a proxy is used which breaks the certificate chain for content\/ssl inspection.<\/em><br \/><em>The native software client and the deskMate connection proxies communicate over a proprietary realtime protocol over TCP\/443 which differs from HTTPS and must not be intercepted.<\/em><\/p>\n<p><em>The web client uses a secure WebSocket connection (wss:\/\/) over TCP\/443 to the deskMate connection proxies.<\/em><br \/><em>A company proxy must allow WebSockets and the HTTP protocol upgrade mechanism for this connection to work.<\/em><\/p>\n<p><em>Following FQDNs\/IPs could be whitelisted (TCP\/443):<\/em><\/p>\n<p>connproxy-1.deskmate-connection.com (185.14.48.150)<br \/>connproxy-2.deskmate-connection.com (185.14.48.151)<br \/>...<br \/>connproxy-15.deskmate-connection.com (185.14.48.164)<\/p>\n<\/div>\n<\/div>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-8-79502a9\">\n                        <a href=\"#collapse-5bb214a69e8227dc9398\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-5bb214a69e8227dc9398\" aria-expanded=\"false\" aria-controls=\"Collapse-5bb214a69e8227dc9398\">\n                            \n                            <span class=\"ekit-accordion-title\">9 I have installed OneDrive, but it won&#039;t start.<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-5bb214a69e8227dc9398\" class=\" collapse\" aria-labelledby=\"primaryHeading-8-79502a9\" data-parent=\"#accordion-69e8227dc9398\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"mk-toggle fancy-style mk-faq-toggle connectivity\">\n<div class=\"mk-toggle-pane\">\n<p>If you have installed the latest version of OnDrive ( https:\/\/www.microsoft.com\/de-de\/microsoft-365\/onedrive\/download ) but cannot start it, please try the following.<\/p>\n<ul>\n<li>Please open the start menu and enter \"gpedit.msc\". Then click on the \"Local Group Policy Editor\".<\/li>\n<li>Search for the entry \"\/Computer Configuration\/Administrative Templates\/Windows Components\/OneDrive\" and disable the option \"prevent the usage of onedrive for file storage\". To do this, right-click on the entry and select \"edit\". A new window will open. You can now set the function to \"disabled\" here.<\/li>\n<li>Now try to start OneDrive manually by double-clicking on the shortcut under \"%localappdata%\\Microsoft\\OneDrive\\onedrive.exe\".<\/li>\n<\/ul>\n<p>OneDrive should now start and appear in the task bar at the bottom right.<\/p>\n<\/div>\n<\/div>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-9-79502a9\">\n                        <a href=\"#collapse-a0b018869e8227dc9398\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-a0b018869e8227dc9398\" aria-expanded=\"false\" aria-controls=\"Collapse-a0b018869e8227dc9398\">\n                            \n                            <span class=\"ekit-accordion-title\">10. do I need the latest PC hardware to access DeskMate?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-a0b018869e8227dc9398\" class=\" collapse\" aria-labelledby=\"primaryHeading-9-79502a9\" data-parent=\"#accordion-69e8227dc9398\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"mk-toggle fancy-style mk-faq-toggle connectivity\">\n<div class=\"mk-toggle-pane\">\n<p>No, up-to-date PC hardware is not necessary. Your local PC only functions as an input and output device with deskMate. The computing power and the data are located in our data center. To access deskMate, all you need is an HTML5 browser or our Windows\/Linux\/MAC OS client.<\/p>\n<\/div>\n<\/div>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-10-79502a9\">\n                        <a href=\"#collapse-f30ee4169e8227dc9398\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-f30ee4169e8227dc9398\" aria-expanded=\"false\" aria-controls=\"Collapse-f30ee4169e8227dc9398\">\n                            \n                            <span class=\"ekit-accordion-title\">11. how fast does my internet connection have to be so that I can work with deskMate?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-f30ee4169e8227dc9398\" class=\" collapse\" aria-labelledby=\"primaryHeading-10-79502a9\" data-parent=\"#accordion-69e8227dc9398\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"mk-toggle fancy-style mk-faq-toggle connectivity\">\n<div class=\"mk-toggle-pane\">\n<p>A typical clerk's office workstation required a bandwidth of 128 Kbit\/s. A GPRS connection is sufficient for mobile working.<br \/>Graphics-intensive applications require a higher bandwidth.<\/p>\n<\/div>\n<\/div>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-11-79502a9\">\n                        <a href=\"#collapse-f5702d469e8227dc9398\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-f5702d469e8227dc9398\" aria-expanded=\"false\" aria-controls=\"Collapse-f5702d469e8227dc9398\">\n                            \n                            <span class=\"ekit-accordion-title\">12. do I need a locally installed client to access DeskMate?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-f5702d469e8227dc9398\" class=\" collapse\" aria-labelledby=\"primaryHeading-11-79502a9\" data-parent=\"#accordion-69e8227dc9398\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"mk-toggle fancy-style mk-faq-toggle connectivity\">\n<div class=\"mk-toggle-pane\">\n<p>No. All you need to access your DeskMate environment is an HTML5 browser. Our WINDOWS \/ LINUX \/ MAC OS clients are used for USB and CD forwarding, automatic resolution adjustment and execution of applications (installers, scripts, ...), among other things.<\/p>\n<\/div>\n<\/div>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-12-79502a9\">\n                        <a href=\"#collapse-df6875b69e8227dc9398\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-df6875b69e8227dc9398\" aria-expanded=\"false\" aria-controls=\"Collapse-df6875b69e8227dc9398\">\n                            \n                            <span class=\"ekit-accordion-title\">13. can I also access deskMate with my Mac?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-df6875b69e8227dc9398\" class=\" collapse\" aria-labelledby=\"primaryHeading-12-79502a9\" data-parent=\"#accordion-69e8227dc9398\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"mk-toggle fancy-style mk-faq-toggle connectivity\">\n<div class=\"mk-toggle-pane\">\n<div class=\"mk-toggle fancy-style mk-faq-toggle connectivity\">\n<div class=\"mk-toggle-pane\">\n<p>Yes. You can access your deskMate environment via HTML5 browser as well as with our MAC OS client.<\/p>\n<\/div>\n<\/div>\n<div class=\"mk-toggle fancy-style mk-faq-toggle connectivity\"> <\/div>\n<\/div>\n<\/div>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-13-79502a9\">\n                        <a href=\"#collapse-f1a175b69e8227dc9398\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-f1a175b69e8227dc9398\" aria-expanded=\"false\" aria-controls=\"Collapse-f1a175b69e8227dc9398\">\n                            \n                            <span class=\"ekit-accordion-title\">14 What happens if the data connection is suddenly interrupted?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-f1a175b69e8227dc9398\" class=\" collapse\" aria-labelledby=\"primaryHeading-13-79502a9\" data-parent=\"#accordion-69e8227dc9398\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"mk-toggle fancy-style mk-faq-toggle connectivity\">\n<div class=\"mk-toggle-pane\">\n<div class=\"mk-toggle fancy-style mk-faq-toggle connectivity\">\n<div class=\"mk-toggle-pane\">\n<div class=\"mk-toggle fancy-style mk-faq-toggle connectivity\">\n<div class=\"mk-toggle-pane\">\n<p>Since your deskMate desktop operating system and application run in our data center, you can continue to work seamlessly during a reconnect. I.e. in the case of word processing, for example, exactly at the position where you were before the connection was lost. All started operations continue to run even without a connection to your desktop.<\/p>\n<\/div>\n<\/div>\n<div class=\"mk-toggle fancy-style mk-faq-toggle connectivity\"> <\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-14-79502a9\">\n                        <a href=\"#collapse-a3a8a9169e8227dc9398\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-a3a8a9169e8227dc9398\" aria-expanded=\"false\" aria-controls=\"Collapse-a3a8a9169e8227dc9398\">\n                            \n                            <span class=\"ekit-accordion-title\">15 How can I print?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-a3a8a9169e8227dc9398\" class=\" collapse\" aria-labelledby=\"primaryHeading-14-79502a9\" data-parent=\"#accordion-69e8227dc9398\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"mk-toggle fancy-style mk-faq-toggle connectivity\">\n<div class=\"mk-toggle-pane\">\n<div class=\"mk-toggle fancy-style mk-faq-toggle connectivity\">\n<div class=\"mk-toggle-pane\">\n<div class=\"mk-toggle fancy-style mk-faq-toggle connectivity\">\n<div class=\"mk-toggle-pane\">\n<p>We offer several different options for printing.<\/p>\n<ul>\n<li>The integrated cloud printing functionality prints directly to the locally connected printer.<\/li>\n<li>If there is a VPN connection of the deskMate environment to the company network, it can also be printed on network printers in the office.<\/li>\n<li>Print jobs can also be printed via a locally connected USB printer when using our native SW client. As a deskMate Admin, you can of course also restrict USB access for each individual user or desktop.<\/li>\n<li>deskMate also works via external cloud printing tools such as ezeep (www.ezeep.com)<\/li>\n<li>Printer manufacturers' own mobile printing tools such as ePrint can also be used to print from a deskMate desktop to a printer set up for this purpose.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-15-79502a9\">\n                        <a href=\"#collapse-2d6906f69e8227dc9398\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-2d6906f69e8227dc9398\" aria-expanded=\"false\" aria-controls=\"Collapse-2d6906f69e8227dc9398\">\n                            \n                            <span class=\"ekit-accordion-title\">16. do I need a VPN connection to communicate securely with my deskMate desktop?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-2d6906f69e8227dc9398\" class=\" collapse\" aria-labelledby=\"primaryHeading-15-79502a9\" data-parent=\"#accordion-69e8227dc9398\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"mk-toggle fancy-style mk-faq-toggle connectivity\">\n<div class=\"mk-toggle-pane\">\n<div class=\"mk-toggle fancy-style mk-faq-toggle connectivity\">\n<div class=\"mk-toggle-pane\">\n<div class=\"mk-toggle fancy-style mk-faq-toggle connectivity\">\n<div class=\"mk-toggle-pane\">\n<p>We offer several different options for printing.<\/p>\n<ul>\n<li>The integrated cloud printing functionality prints directly to the locally connected printer.<\/li>\n<li>If there is a VPN connection of the deskMate environment to the company network, it can also be printed on network printers in the office.<\/li>\n<li>Print jobs can also be printed via a locally connected USB printer when using our native SW client. As a deskMate Admin, you can of course also restrict USB access for each individual user or desktop.<\/li>\n<li>deskMate also works via external cloud printing tools such as ezeep (www.ezeep.com)<\/li>\n<li>Printer manufacturers' own mobile printing tools such as ePrint can also be used to print from a deskMate desktop to a printer set up for this purpose.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-16-79502a9\">\n                        <a href=\"#collapse-a89583269e8227dc9398\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-a89583269e8227dc9398\" aria-expanded=\"false\" aria-controls=\"Collapse-a89583269e8227dc9398\">\n                            \n                            <span class=\"ekit-accordion-title\">17. can I connect to our company Active Directory?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-a89583269e8227dc9398\" class=\" collapse\" aria-labelledby=\"primaryHeading-16-79502a9\" data-parent=\"#accordion-69e8227dc9398\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Yes. One option is to use the integrated VPN solution to connect your own deskMate network directly to your office network (Layer 2 network connection). All services are then also directly available to your deskMate desktops. These include DHCP, DNS server, Active Directory, LDAP, file and print services.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d152ee e-con-full sticky-section e-flex e-con e-child\" data-id=\"4d152ee\" data-element_type=\"container\" id=\"section3\">\n\t\t<div class=\"elementor-element elementor-element-22f7ec2 e-con-full e-flex e-con e-child\" data-id=\"22f7ec2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2862588 elementor-widget elementor-widget-spacer\" data-id=\"2862588\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8d65d8 animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-heading\" data-id=\"c8d65d8\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h3 class=\"ekit-heading--title elementskit-section-title \">Pricing<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-10c6e7e e-con-full e-flex e-con e-child\" data-id=\"10c6e7e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7ab6e7 animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-accordion\" data-id=\"e7ab6e7\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69e8227dcb820\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-e7ab6e7\">\n                        <a href=\"#collapse-bc2283069e8227dcb820\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-bc2283069e8227dcb820\" aria-expanded=\"true\" aria-controls=\"Collapse-bc2283069e8227dcb820\">\n                            \n                            <span class=\"ekit-accordion-title\">1. what happens when I have reached my desktop traffic volume?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-bc2283069e8227dcb820\" class=\" show collapse\" aria-labelledby=\"primaryHeading-0-e7ab6e7\" data-parent=\"#accordion-69e8227dcb820\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>The free transfer volume of 40 GB (Starter model 20 GB) traffic per desktop is cumulated across all desktops that you have booked. This means that with 10 desktops in the Pro model, for example, you have a total of 400 GB of traffic per month at your disposal. However, if you use more than the total volume of your account, you will be charged \u20ac0.18 per GB of traffic in that month. In our experience, customers only reach the traffic limit through large uploads or downloads.<\/p>\n<p>If you have any further questions, please contact our sales department at info@kivito.com<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-e7ab6e7\">\n                        <a href=\"#collapse-45836d769e8227dcb820\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-45836d769e8227dcb820\" aria-expanded=\"false\" aria-controls=\"Collapse-45836d769e8227dcb820\">\n                            \n                            <span class=\"ekit-accordion-title\">2. is it possible to use extended authentication?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-45836d769e8227dcb820\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-e7ab6e7\" data-parent=\"#accordion-69e8227dcb820\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Yes, the option of two-factor authentication (SMS, e-mail, Google Authenticator, two-factor card) is included in deskMate at no extra charge.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-e7ab6e7\">\n                        <a href=\"#collapse-74859f369e8227dcb820\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-74859f369e8227dcb820\" aria-expanded=\"false\" aria-controls=\"Collapse-74859f369e8227dcb820\">\n                            \n                            <span class=\"ekit-accordion-title\">3. how are the costs calculated?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-74859f369e8227dcb820\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-e7ab6e7\" data-parent=\"#accordion-69e8227dcb820\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Each desktop that we make available to you on a monthly basis will be invoiced. Regardless of whether access takes place or not.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-e7ab6e7\">\n                        <a href=\"#collapse-b15d3d069e8227dcb820\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-b15d3d069e8227dcb820\" aria-expanded=\"false\" aria-controls=\"Collapse-b15d3d069e8227dcb820\">\n                            \n                            <span class=\"ekit-accordion-title\">4 What services are included in the price per desktop?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-b15d3d069e8227dcb820\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-e7ab6e7\" data-parent=\"#accordion-69e8227dcb820\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Included are: the provision of the desktop, the operating system (optional) and the guaranteed availability of 99.95 % incl. Monitoring. In addition, your desktop image is backed up once a day in our data center.<\/p><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-e7ab6e7\">\n                        <a href=\"#collapse-0d7acb969e8227dcb820\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-0d7acb969e8227dcb820\" aria-expanded=\"false\" aria-controls=\"Collapse-0d7acb969e8227dcb820\">\n                            \n                            <span class=\"ekit-accordion-title\">5. are there special volume discounts for a larger number of desktops?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-0d7acb969e8227dcb820\" class=\" collapse\" aria-labelledby=\"primaryHeading-4-e7ab6e7\" data-parent=\"#accordion-69e8227dcb820\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Yes. If you are interested in a larger number of deskMate desktops, please contact our sales department at sales@kivito.com.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-21b0ac2 e-con-full sticky-section e-flex e-con e-child\" data-id=\"21b0ac2\" data-element_type=\"container\" id=\"section4\">\n\t\t<div class=\"elementor-element elementor-element-44b3957 e-con-full e-flex e-con e-child\" data-id=\"44b3957\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f1fcab2 elementor-widget elementor-widget-spacer\" data-id=\"f1fcab2\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d20614c animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-heading\" data-id=\"d20614c\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h3 class=\"ekit-heading--title elementskit-section-title \">Security<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da8f37f e-con-full e-flex e-con e-child\" data-id=\"da8f37f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f0907bf animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-accordion\" data-id=\"f0907bf\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69e8227dccedf\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-f0907bf\">\n                        <a href=\"#collapse-bc2283069e8227dccedf\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-bc2283069e8227dccedf\" aria-expanded=\"true\" aria-controls=\"Collapse-bc2283069e8227dccedf\">\n                            \n                            <span class=\"ekit-accordion-title\">1. where is my data located?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-bc2283069e8227dccedf\" class=\" show collapse\" aria-labelledby=\"primaryHeading-0-f0907bf\" data-parent=\"#accordion-69e8227dccedf\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>The data of our European customers is stored exclusively in our ISO27001-certified data center in Frankfurt\/Germany. In addition, deskMate Cloud Desktop environments can be hosted in our American data center in Vint Hill \/ Virginia or in our Asian data center in Hong Kong.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-f0907bf\">\n                        <a href=\"#collapse-45836d769e8227dccedf\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-45836d769e8227dccedf\" aria-expanded=\"false\" aria-controls=\"Collapse-45836d769e8227dccedf\">\n                            \n                            <span class=\"ekit-accordion-title\">2. is my data really secure? Is there encryption?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-45836d769e8227dccedf\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-f0907bf\" data-parent=\"#accordion-69e8227dccedf\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Yes, your data is secure. The data exchange takes place exclusively via encrypted connections, which at least comply with the recommendations of the BSI (Federal Office for Information Security).<br \/>The deskMate Desktop-as-a-Service technology was developed and implemented completely in accordance with the guidelines of the Federal Data Protection Act (BDSG). If required, we can provide you with all documents for certification in accordance with the BDSG as well as a generally valid agreement for commissioned data processing (ADV).<br \/>If you are already using PC hard disk encryption software, this can also be used to encrypt the data on your DeskMate desktop.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-f0907bf\">\n                        <a href=\"#collapse-81270e569e8227dccedf\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-81270e569e8227dccedf\" aria-expanded=\"false\" aria-controls=\"Collapse-81270e569e8227dccedf\">\n                            \n                            <span class=\"ekit-accordion-title\">3. will my data be backed up?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-81270e569e8227dccedf\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-f0907bf\" data-parent=\"#accordion-69e8227dccedf\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>All data is stored on highly redundant storage systems from the manufacturers NetApp and Hewlett-Packard. Your deskMate desktops are also backed up as an image every 12 hours. You also have the option of creating a manual backup of your desktops at any time and restoring them yourself.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-f0907bf\">\n                        <a href=\"#collapse-efb4ece69e8227dccedf\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-efb4ece69e8227dccedf\" aria-expanded=\"false\" aria-controls=\"Collapse-efb4ece69e8227dccedf\">\n                            \n                            <span class=\"ekit-accordion-title\">4. can I restrict the &quot;Copy &amp; Paste&quot; function?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-efb4ece69e8227dccedf\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-f0907bf\" data-parent=\"#accordion-69e8227dccedf\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Yes, the user or administrator can restrict the \"Copy &amp; Paste\" function for individual users or entire teams at any time.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ca71b2d e-con-full sticky-section e-flex e-con e-child\" data-id=\"ca71b2d\" data-element_type=\"container\" id=\"section5\">\n\t\t<div class=\"elementor-element elementor-element-d1694c9 e-con-full e-flex e-con e-child\" data-id=\"d1694c9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5713aa9 elementor-widget elementor-widget-spacer\" data-id=\"5713aa9\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3feb817 animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-heading\" data-id=\"3feb817\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h3 class=\"ekit-heading--title elementskit-section-title \">Windows licensing<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-318ef4b e-con-full e-flex e-con e-child\" data-id=\"318ef4b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60e61cd animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-accordion\" data-id=\"60e61cd\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69e8227dce592\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-60e61cd\">\n                        <a href=\"#collapse-4fd7aca69e8227dce592\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-4fd7aca69e8227dce592\" aria-expanded=\"true\" aria-controls=\"Collapse-4fd7aca69e8227dce592\">\n                            \n                            <span class=\"ekit-accordion-title\">1. Welche Windows Betriebssysteme sind verf\u00fcgbar.<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-4fd7aca69e8227dce592\" class=\" show collapse\" aria-labelledby=\"primaryHeading-0-60e61cd\" data-parent=\"#accordion-69e8227dce592\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Generell ist in unseren deskMate virtuellen Desktops jedes x86 Betriebssystem lauff\u00e4hig. Die Lizenzbestimmungen der Betriebssystemhersteller geben uns jedoch vor welches Betriebssystem wir zur Verf\u00fcgung stellen d\u00fcrfen.<\/p>\n<p>deskMate bietet dir Microsoft WIN 10 oder WIN 11 Desktop Experience. Dies wird dir durch Windows Server 2019, oder Windows Server 2025 bereitgestellt, welche beim Ausw\u00e4hlen eines Windows Desktops auch von uns an Microsoft lizenziert wird.<\/p>\n<p>M\u00f6chtest du eigene Windows Desktop Lizenzen verwenden, so findest du die Vorrausetzungen hierf\u00fcr ebenfalls in unseren FAQ.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-60e61cd\">\n                        <a href=\"#collapse-45836d769e8227dce592\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-45836d769e8227dce592\" aria-expanded=\"false\" aria-controls=\"Collapse-45836d769e8227dce592\">\n                            \n                            <span class=\"ekit-accordion-title\">2. can I use my own Microsoft Office licenses?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-45836d769e8227dce592\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-60e61cd\" data-parent=\"#accordion-69e8227dce592\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Yes, since October 2022 you can also use your own Microsoft Office licenses for deskMate.<br \/>This applies to the following licenses with an active contract.<br \/>- Office 365 E3 \/E5<br \/>- Microsoft 365 F3 \/ E3 \/ E5<br \/>- Microsoft 365 Business Premium<br \/>- Apps for Enterprise<\/p>\n<p>However, you must inform us in advance that you wish to use your own licenses, as we charge Windows and Office license fees by default.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-60e61cd\">\n                        <a href=\"#collapse-81270e569e8227dce592\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-81270e569e8227dce592\" aria-expanded=\"false\" aria-controls=\"Collapse-81270e569e8227dce592\">\n                            \n                            <span class=\"ekit-accordion-title\">3. can I use my Windows OEM licenses?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-81270e569e8227dce592\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-60e61cd\" data-parent=\"#accordion-69e8227dce592\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>No, Microsoft licensing law generally prohibits the use of Windows OEM licenses in virtual environments. Please check our FAQ to see which Microsoft Windows licenses you are allowed to use.<\/p><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-60e61cd\">\n                        <a href=\"#collapse-efb4ece69e8227dce592\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-efb4ece69e8227dce592\" aria-expanded=\"false\" aria-controls=\"Collapse-efb4ece69e8227dce592\">\n                            \n                            <span class=\"ekit-accordion-title\">4. can I use the deskMate Standard Images with my own Windows 10 licenses?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-efb4ece69e8227dce592\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-60e61cd\" data-parent=\"#accordion-69e8227dce592\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Yes, since October 2022 you can also use your own Windows 10 licenses for deskMate.<br \/>This applies to the following licenses with an active contract.<br \/>- Microsoft 365 F3 \/ E3 \/ E5<br \/>- Microsoft 365 Business Premium<\/p>\n<p>However, you must inform us in advance that you wish to use your own licenses, as we charge Windows license fees by default.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d26234 e-flex e-con-boxed e-con e-parent\" data-id=\"5d26234\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-71eb32a e-con-full e-flex e-con e-child\" data-id=\"71eb32a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a1d1371 animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-heading\" data-id=\"a1d1371\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-text_center   ekit_heading_mobile-\"><h6 class=\"elementskit-section-subtitle   ekit-heading__subtitle-has-border\">\n\t\t\t\t\t\tGet started now\n\t\t\t\t\t<\/h6><h2 class=\"ekit-heading--title elementskit-section-title \"><span><span>Are you ready<\/span><\/span> for deskMate?<\/h2>\t\t\t\t<div class='ekit-heading__description'>\n\t\t\t\t\t<p>Choose which application area meets your requirements and get more information.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f70de84 e-con-full e-flex e-con e-child\" data-id=\"f70de84\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ddb3db elementor-align-left elementor-widget__width-auto animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-button\" data-id=\"8ddb3db\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;pulse&quot;,&quot;_animation_delay&quot;:200,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"\/software-training\/\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tRemote Training\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-caeaaf6 elementor-align-left elementor-widget__width-auto animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-button\" data-id=\"caeaaf6\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;pulse&quot;,&quot;_animation_delay&quot;:200,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"\/mobiles-arbeiten\/\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tMobile working\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bd6035f e-con-full e-flex e-con e-child\" data-id=\"bd6035f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e199fb2 elementor-widget__width-inherit animated-fast elementor-invisible elementor-widget elementor-widget-image\" data-id=\"e199fb2\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:200,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1362\" height=\"738\" src=\"https:\/\/deskmate.cloud\/wp-content\/uploads\/2025\/05\/elearning_test_poster_DE.jpg\" class=\"attachment-full size-full wp-image-27693\" alt=\"\" srcset=\"https:\/\/deskmate.cloud\/wp-content\/uploads\/2025\/05\/elearning_test_poster_DE.jpg 1362w, https:\/\/deskmate.cloud\/wp-content\/uploads\/2025\/05\/elearning_test_poster_DE-300x163.jpg 300w, https:\/\/deskmate.cloud\/wp-content\/uploads\/2025\/05\/elearning_test_poster_DE-1024x555.jpg 1024w, https:\/\/deskmate.cloud\/wp-content\/uploads\/2025\/05\/elearning_test_poster_DE-768x416.jpg 768w, https:\/\/deskmate.cloud\/wp-content\/uploads\/2025\/05\/elearning_test_poster_DE-710x385.jpg 710w\" sizes=\"(max-width: 1362px) 100vw, 1362px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Do you have any questions? This way If your question is not represented in our FAQ, please do not hesitate to contact us personally. General questions Connectivity Pricing Security Windows licensing General questions 1. i cannot find the &quot;remoteapp&quot; application on my desktop. The &#8220;remoteapp&#8221; application is located in the control panel of the server [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-24857","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>faq<\/title>\n<meta name=\"description\" content=\"In our FAQ you will find tips and tricks on how to get the most out of deskMate Cloud Desktops and virtual training computers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/deskmate.cloud\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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